Resident Manager (Live-In) - St. Catharines

Sterling Karamar Property Management; St. Catharines; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in property management is seeking a dedicated Resident Manager to maintain property standards and tenant relations. This role involves overseeing facilities services, ensuring safety compliance, and managing leasing activities. Ideal candidates will possess strong customer service skills, attention to detail, and the ability to respond to emergencies efficiently. Join a team that values honesty, integrity, and respect, while enjoying a dynamic work environment that balances indoor and outdoor responsibilities.

Qualifications

• 3-5 years in a technical/practical role; previous Resident Manager experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Maintain strong tenant relationships and ensure prompt service.
• Supervise repairs, coordinate with contractors, and oversee building cleanliness.
• Collect rent weekly and handle payments.

Skills

Customer Service Orientation

Attention to Detail

Stress Tolerance

Initiative

Good Judgment

Education

High School Diploma (Grade 12)

Job description

Resident Manager (Live-In) - St. Catharines

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Job Overview

The Resident Manager is responsible for maintaining the physical condition of the property to SKPM standards, overseeing facilities services, repairs, leasing, and ensuring safety, customer service, and operational efficiency.

Key Responsibilities

1. Tenant Relationships: Maintain strong tenant relationships, ensure prompt service, enforce rules, serve notices, and communicate effectively.
2. Information & Relationship Management: Provide info to prospective residents, schedule viewings, follow up on guest cards, and promote tenant retention.
3. Leasing & Lease Administration: Handle inquiries, process applications, schedule lease signings, and manage occupancy records.
4. Rent Collection: Collect rent weekly, handle payments, and follow up on arrears.
5. Maintenance & Repairs: Supervise repairs, coordinate with contractors, update status, respond to emergencies, and oversee building cleanliness.
6. Cleaning & Groundskeeping: Ensure cleanliness of common areas, windows, and outdoor grounds.
7. Safety & Compliance: Inspect safety systems, identify hazards, and ensure compliance with safety standards.
8. Scope & Emergency Response: Work with tenants and vendors, respond to emergencies within 15 minutes, and perform other duties as assigned.

Qualifications

• Education: High school diploma (Grade 12) or equivalent.
• Experience: 3-5 years in a technical/practical role; previous Resident Manager experience preferred.

Skills & Abilities

• Support SKPM values: Honesty, Integrity, Trust, Respect
• Customer service orientation, initiative, stress tolerance, attention to detail, and good judgment.
• Ability to work outdoors and indoors, lift up to 50 lbs, and stand/walk for extended periods.

Additional Notes

Work involves outdoor and indoor environments, and on-call emergency response. Equal opportunity employer encouraging diversity and accessibility.