Resident Manager

Sifton Properties Limited; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A family-owned property management company in London, Ontario is seeking a full-time Resident Manager. The role involves overseeing daily building operations, ensuring excellent customer service, and handling maintenance requests. Ideal candidates should have 3-5 years of relevant experience and strong communication skills. The company offers a supportive workplace with comprehensive benefits and growth opportunities.

Benefits

Comprehensive benefits packages

Growth, training, and development programs

Employee recognition program

Employee referral program

Employee assistance program

Qualifications

• 3-5 years’ experience in Building Management or related customer service roles.
• Knowledge of green building technologies is an asset.
• A valid driver’s license is required.

Responsibilities

• Ensure daily operations of the building run smoothly.
• Deliver exceptional customer service to residents.
• Perform basic repairs and maintenance in suites and common areas.

Skills

Customer service

Building maintenance

Troubleshooting

Teamwork

Communication

Tools

Salesforce

Microsoft Office

Job description

Who We Are

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play.

We are seeking a temporary full-time Resident Manager responsible for the daily operation of the assigned building. As a Resident Manager, you’ll play a key role in creating a welcoming and well-maintained community that residents are proud to call home.

Experience what it means to be part of our family and build a career you’re proud of.

About The Role

• The Resident Manager is responsible for the daily operation of the building to which they are assigned, ensuring residents are provided with consistently exceptional customer service that is in keeping with the mission of Sifton Properties Limited. The Resident Manager ensures excellent and responsive service to resident requests and provides a clean, well-maintained and secure building.
• Provide efficient, friendly service to residents with a focus on solving resident concerns directly. This includes a high level of communication with residents, face-to-face, via phone or email and requires a high level of detail to enhance customer experience. Deliver on the company's mission of providing “Outstanding Customer Experiences.”
• Facilitates the completion of all building and suite service requests with the support of the Maintenance Manager and Property Manager, and will perform basic repairs and maintenance in the suites and common areas, not requiring the use of skilled tradesmen, contacting the Maintenance Team if a sub-trade or assistance is required. Includes addressing service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc.
• Responsible for performing and completing related administrative tasks as needed within the building’s Administration/Management office and supporting the company’s administration requirements, including collecting rents, processing lease renewals, assisting with rental arrears or any resident behavioural issues that impact the overall enjoyment of the building.
• Other duties as required.
  
  

Experience

• 3-5 Years’ experience in Building Management or related customer service roles in Property Management
• Prior experience with interior and exterior building maintenance and mechanical systems
• Knowledge of green building technologies is an asset
• Professional, friendly and enthusiastic attitude towards tenant customer service
• Adept at troubleshooting problems effectively
• Address and diffuse emergencies professionally with a calming demeanour
• Able to manage and prioritize multiple tasks calmly and with consistency
• Experience in Salesforce or comparable CRM software is an asset
• Proficient in Microsoft Office
• Thrives being a part of a successful, high-functioning team
• Available to work evenings, weekends, and on-call schedule as required
• Valid driver’s license
• Working knowledge of safe work practices, including but not limited to OSA, WHMIS, HSA and RTA.
  
  

What We Can Offer You

Join Our Team for a Supportive and Enriching Employee Experience!

We Believe In Creating a Workplace Where You Can Thrive And Feel Valued Every Day. Here’s What You Can Look Forward To

• Comprehensive Benefits Packages*: We’ve got you covered with benefits to keep you and your family healthy and happy.
• Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth.
• Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun."
• Employee Recognition Program: We love to celebrate and reward your contributions!
• Employee Referral Program: Help us grow our team and be rewarded for successful hires.
• Employee Donation Matching Program: We support your charitable efforts by matching your donations.
• Employee Assistance Program: Everyday support for your personal and professional well-being.
• Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.
  
  

Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team!

Sifton Properties would like to thank all applicants, however only those who qualify for an interview will be contacted.

• For eligible positions
  
  

Submit applications by 4:30 p.m. on August 6, 2025.