Resident Manager

Centurion Asset Management Inc.; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

Centurion Asset Management Inc. is seeking a dedicated Resident Manager for their community in Kitchener. The role involves managing operations, providing exceptional customer service, and ensuring the maintenance and leasing of apartment units. Ideal candidates will exhibit strong communication skills and a commitment to resident satisfaction in a supportive working environment.

Benefits

Competitive Total Rewards Packages

Comprehensive Benefits Plan

Flexible Work Week Schedules

Employee Learning Academy

Employee Referral Program

Discounted Gym Membership

Qualifications

• Passion for excellence in customer service delivery.
• Good written and oral communication skills.
• Ability to lift, push, and pull heavy objects.

Responsibilities

• Manage and operate a Centurion apartment community effectively.
• Handle Resident inquiries, feedback, and complaints professionally.
• Ensure timely collection of rental payments and oversee property maintenance.

Skills

Customer Service

Communication

Interpersonal Skills

Problem Solving

Detail-oriented

Follow-up Skills

Job description

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. For certain roles, we offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.

Overview

Reporting to the Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community in Kitchener, Ontario.

TheResident Manageris accountable for management of all related resources, contracts, tools and supplies to ensure the apartment building is effectively and efficiently managed to established standards and within established budgets.

Responsibilities

Relationship Development

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns.

Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Develop and foster positive relationships with co-workers and Residents. Ensure proactive timely resolution of co-worker or Resident concerns. Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Market, show and rent apartments, providing related information and forms and collecting applications and deposits as required. Ensure the timely collection and deposit of rental payments; initiate follow-up where payments are not made. Administer and complete minor maintenance and Work Order repairs; review apartments at turnover and prepare a scope of work consistent with established renovation standards. Ensure vacant apartments are always in a state of “rent-readiness”, clean and fully prepared for move-in. Keep the building common areas and grounds clean and free of litter and debris. Ensure lawns are well-trimmed and flower beds well maintained. Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Report any building or apartment concerns or deficiencies promptly to the Property Manager. Complete other duties as assigned.

Essential Service and Emergencies

Be accessible either in person or by phone 24 hours a day, 7 days a week to provide essential service in emergency situations (fire, flood, injury) as they arise or occur. Be fully aware and cognizant of fire and life safety procedures and execute on them in the event of any emergency.

Requirements

• A passion for excellence in customer service delivery;
• Good written and oral communication skills;
• Strong interpersonal skills;
• Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
• Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
• Ability to lift, push and pull heavy objects, including garbage bins, furniture and appliances.

Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.