Resident Home Assistant

Region of Waterloo; Southwestern Ontario; Hybrid; CAD 34,000 - 37,000; Part time

Job summary

Sunnyside Home, operated by the Region of Waterloo, is seeking a part-time Housekeeping/Support Services worker. This role supports residents through cleaning, dining assistance, and routine housekeeping within a multi-disciplinary team, fostering a warm, home-like environment.

You will participate in meal service, stock supplies, respond to call bells, assist with transfers as needed, and help maintain safety and comfort for residents.

Qualifications

• Grade 12 education and Safe Food Handling certificate required.
• Ability to read and follow policies, procedures, and safety notices.
• TB test, required immunizations, and a Vulnerable Sector Check as part of the process.

Responsibilities

• Cleans, disinfects, tidies resident rooms and bathrooms; makes beds and stocks supplies.
• Assists with meal service, sets tables, serves meals, and maintains dining area.
• Orders and monitors housekeeping supplies; monitors stock and log notes.
• Responds to resident call bells, assists with transfers, and participates in rounds.
• Engages with residents and families; participates in team meetings and training.

Skills

Compassionate care

Communication skills

English literacy

Time management

Education

Grade 12 education

Safe Food Handling Certificate

Tools

Cleaning equipment knowledge

WHMIS awareness

Job description

Job Number: 4847
Job Type:Part-Time
Vacancy Reason: Backfill
Location: 247 Franklin St N - Sunnyside Home
Number of Positions:1
Division: Community Services
Hours of Work: 46.5 hours biweekly, 0700-1500/1100-1900
Work Schedule:

• Week 1: Sun, Tues, Wed, Thurs
• Week 2: Thurs, Sat
• Buttonworks

Union: Unifor 1106
Grade: Unifor 1106 Grade 003
Salary Range: $25.14 -$26.67 per hour

Join the Team at Sunnyside Home

At Sunnyside Home, care is personal.

As the first long-term care home in Waterloo Region certified in The Butterfly Approach®, we are recognized for creating a warm, home-like environment where relationships, emotional well-being, and resident choice come first.

Here, you’ll be part of a compassionate and innovative team that is committed to meaningful connections, person-centred care, and making every day matter for residents and families.

If you’re looking for more than just a job, and want to be part of a workplace where kindness, collaboration, and dignity are at the heart of the work, we’d love to hear from you.

The Region of Waterloo is a diverse and growing community committed to creating opportunities for current and future generations.

Waterloo Region is part of the Dish With One Spoon wampum, a treaty grounded in sharing, sustainability, and respect:

• Take only what we need
• Leave some for others
• Keep the dish clean

These principles continue to guide our commitment to reconciliation, inclusion, and community well-being.

The Role

Works as part of a multi-disciplinary team to create a caring, person-centred, home-like environment where residents feel listened to and cared about. Provides housekeeping, dining room, and support services for Sunnyside Home residents within a multi-disciplinary, resident-focused team environment.

Duties/Responsibilities

• Cleans, disinfects, and tidies resident rooms and bathrooms. Makes and changes beds. Stocks bathrooms with supplies.
• Assists with meal service. Sets dining tables. Portions beverages (e.g., protein supplements, specialty beverages) per resident diet plans. Provides choice selection of meals to residents and serves meals. Clears tables and cleans floors.
• Sorts, bags, and empties soiled laundry to hampers and laundry chute.
• Cleans and tidies utility room (e.g., cupboards) and home areas (e.g., lounges, communication centres, balconies, dining room, elevators) per schedule/as needed. Completes checklists and documents notes in logbook.
• Orders and monitors stock of housekeeping supplies to maintain quotas. Receives and checks supplies for WHMIS labels.
• Picks up/delivers continence products to home areas.
• Collects and disposes garbage and recyclables.
• Monitors home areas for spills. Responds to, cleans, and disinfects reported spills.
• Engages with residents, promotes resident participation, and participates with residents in programs and activities.
• Observes and communicates changes in residents’ physical and emotional conditions to resident care staff. Responds to call bells/resident requests and provides assistance/seeks assistance for residents as required. Assists resident care staff with spotting and transfers as needed.
• Responds promptly to resident call lights and participates in conducting resident rounds.
• Monitors, cleans, and maintains a housekeeping cart and equipment, and contacts Facilities or supervisor for repairs. Reports safety issues/risks immediately and takes appropriate action.
• Interacts with staff, residents, families, and visitors to respond to general questions, discuss operational needs/logistics, and request supplies or services. Contacts appropriate staff for assistance as needed.
• Keeps knowledge current through in-service training and communications. Demonstrates/explains work procedures to help train volunteers and/or new staff as directed.
• Participates in team meetings and provides input to improve work procedures.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Ability to read and understand policies, procedures, and instructions (e.g., resident diet plans, resident information, work assignments, safety notices, safety data sheets, product labels), and basic writing and math skills, normally acquired through a Grade 12 education and training in safe food handling practices, plus related experience working in a health care and/or long-term care setting.
• Must have a current Safe Food Handling Certificate.
• Knowledge of and ability to comply with policies, procedures, guidelines, and related legislation (e.g., health and safety, privacy).
• Must have a tuberculosis (TB) test and required immunization(s).
• Knowledge of the proper operation and use of equipment related to job duties, familiarity with cleaning and infection control procedures, and knowledge in using and handling chemical cleaners.
• Ability to demonstrate compassion, validate emotions, support dignity, and promote understanding of those we serve.
• Demonstrated human relations and communication skills to interact pleasantly and professionally with residents, their families, and other staff; demonstrate a customer care/service approach; engage residents and their families in recreation and social programs using positive language to support emotional wellbeing; and participate as an effective team member.
• Organization, time management, and problem-solving skills with ability to work independently, comply with schedules, prioritize tasks, and complete work efficiently.
• Ability to read and follow instructions for menus, preparing beverages, diet profiles, policy and procedure manuals, communication logs, work assignment sheets, and cleaning products.
• Ability to write weekly housekeeping supply orders and maintenance request forms, and record information in checklists and logs.
• Ability to follow written and oral instructions in English.
• Ability to work shifts, weekend hours, and statutory holidays as scheduled.
• Must provide an acceptable vulnerable sector police check.
• Ability to support and demonstrate the Region’s values.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
• members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
• persons with visible and/or invisible (physical and/or mental) disabilities;
• persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please [e-mail] , or by calling our Service First Contact Centre at phone number [phone].

Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

Candidates who are asked to obtain a Vulnerable Sector Check (VSC) as part of the due diligence process are required to do so in support of our obligations under the Long-Term Care Act and our commitment to maintaining a safe environment for residents. If police services are unable to process a VSC, candidates will then be asked to provide a Criminal Record Check (CRC) so that we can complete appropriate due diligence.

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).