Resident Field Service Technician, Heavy Equipment (Kenora - Dryden region)

Toromont Cat; Northwestern Ontario; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is looking for a dedicated Resident Field Service Technician to join their team. This role offers the unique opportunity to work directly at customer sites, providing exceptional service and expertise in heavy equipment repair. You will be part of a safety-focused organization that values your well-being and offers competitive rewards, including training opportunities for professional growth. If you are passionate about heavy equipment and enjoy building relationships with customers, this position is perfect for you. Join a company that prioritizes your success and well-being while delivering outstanding customer experiences.

Benefits

Competitive wages

Benefits

Training programs

Flexible work schedules

Qualifications

• 3+ years of experience in heavy equipment repair and service.
• Post-secondary education in related fields is required.

Responsibilities

• Diagnose mechanical issues and ensure quality repairs.
• Build trusted relationships with customers through on-site visits.

Skills

Heavy Equipment Repair

Diesel Mechanics

Customer Service

Mechanical Diagnosis

Education

Post-secondary education in Heavy Equipment

Truck and Coach Mechanics

Diesel Mechanics

Tools

Caterpillar Testing Equipment

Job description

Toromont Cat is seeking a Resident Field Service Technician, Heavy Equipment

This role involves working directly at customer sites in a Toromont Service truck, providing exceptional service and product expertise to ensure timely repairs with the highest integrity.

Note: This position primarily covers the region between Kenora and Dryden, and Fort Frances.

As a Resident Field Service Technician, YOU will experience:

• Working within one of the safest organizations in the industry, prioritizing your safety and well-being
• Working for a top-tier equipment dealer with the premium Caterpillar brand
• Opportunities to learn, grow, and develop through internal training programs
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• Flexibility in work schedules and opportunities across multiple locations in Eastern Canada

In a typical day, YOU will:

• Demonstrate a strong work ethic and positive attitude to complete tasks efficiently and correctly
• Maintain safe, environmentally sound, and healthy work behaviors, supporting Toromont’s Health and Safety Culture
• Diagnose mechanical issues using Caterpillar testing equipment and technical skills
• Ensure quality workmanship to repair Caterpillar equipment within established time standards
• Build excellent communication and trusted relationships with customers through regular on-site visits

Must-haves for this role:

• Post-secondary education in heavy equipment, truck and coach, diesel mechanics, or related fields
• At least 3 years of experience in heavy equipment repair and service, both in-shop and in-field
• A valid Driver’s Licence (DZ Licence preferred)

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and a service-oriented mindset to ensure our Construction, Mining, and Power Generation customers succeed. We focus on people's strengths, our products, technology, and delivering an outstanding customer experience. Our strong partnership with Caterpillar enables us to take care of our employees who, in turn, take care of our customers. Join our team and become part of the Toromont family—your success is our success!