Resident & Family Experience Coordinator (Social Worker) | Permanent, Full-

Sienna Senior Living; Lake Country; On-site; CAD 30,000 - 60,000; Full time

Job summary

Rejoignez une équipe dédiée au bien-être des résidents en tant que coordinateur d'expérience résidentielle et familiale. Ce rôle crucial implique d'accompagner les résidents dans leur intégration, de fournir un soutien psychologique et de coordonner des services essentiels tout en assurant une communication efficace avec les familles. Sienna Senior Living vous offre un environnement inclusif avec des opportunités de développement personnel.

Qualifications

• Minimum de trois ans d'expérience dans les soins de santé ou les services sociaux.
• Connaissance de la Loi sur les soins de longue durée et de ses règlements préférable.
• Expérience en ventes ou dans l'hospitalité un atout.

Responsibilities

• Diriger le processus de déménagement des résidents, des transferts et des sorties.
• Fournir des services de counseling et travailler avec l'équipe interprofessionnelle.
• Développer et évaluer des services de travail social individuels.

Skills

Communication orale

Organisation

Planification

Service à la clientèle

Education

Travailleur social enregistré

Job description

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Resident & Family Experience Coordinator III is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Resident & Family Experience Coordinator III, your typical day will impact the following ways:

• Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application

process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care

• Provides social work counselling services as required, working with the inter-professional team to assess and develop a plan of care that meets residents’ psychosocial and social needs, promoting the resident’s overall wellbeing and safety.

• Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met

• Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions

• Recruit and supervise social work students’ placements

• Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.

• Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee

Must haves:

• Social Worker; must be Registered per provincial legislation

• Minimum of three years’ experience in healthcare, social services, or related sector

• Knowledge of the Long Term Care Act & Regulations preferred

• Customer service related experience an asset

• Hospitality and/or sales related experience an asset

• Strong oral and written communication skills required

• Ability to organize, plan, and delegate responsibilities

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

Leveling rate of pay $42.27 - $52.81 per hour until such time that wage leveling ends, then the pay rate will reflect the collective agreement pay rates starting rate