Resident & Family Experience Coordinator (Social Services Worker)

Weston Terrace Community; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A long-term care service provider in Toronto is seeking a Resident & Family Experience Coordinator II to lead the resident move in process and provide social services support. The ideal candidate has a background in healthcare or social services, with at least three years of experience, and is skilled in communication and organization. This role offers the opportunity to enhance the lives of residents through dedicated service and support.

Qualifications

• Minimum of three years’ experience in healthcare, social services, or related sector.
• Knowledge of the Long Term Care Act & Regulations preferred.
• Customer service related experience an asset.
• Hospitality and / or sales related experience an asset.

Responsibilities

• Leads the resident move in, transfer, and move out process.
• Provides social services worker counseling services as required.
• Plan, develop, implement, and evaluate individual social work services.
• Supports residents and families during advanced care planning.
• Responsible for tracking feedback received in the resident home area.
• Collaborates with departmental leaders to ensure service excellence.

Skills

Strong oral and written communication skills

Ability to organize, plan, and delegate responsibilities

Education

Social Services Worker; must be Registered per provincial legislation

Job description

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Resident & Family Experience Coordinator II, your typical day will impact the following ways :

• Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include : facilitation of the application

process including assistance to access financial supports as required, tours, introducing the resident / family / substitute decision maker (SDM) to the community and its operations, assists and supports resident / family / SDM with adjusting to living in long term care

• Provides social services worker counselling services as required within scope of qualifications
• Plan, develop, implement, and evaluate individual social work services and / or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
• Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions
• Responsible for response, correspondence & tracking of feedback received in the resident home area / neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
• Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee
• Collaborates with departmental leaders to provide coaching and direction to resident home area / neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience

Must haves :

• Social Services Worker; must be Registered per provincial legislation
• Minimum of three years’ experience in healthcare, social services, or related sector
• Knowledge of the Long Term Care Act & Regulations preferred
• Customer service related experience an asset
• Hospitality and / or sales related experience an asset
• Strong oral and written communication skills required
• Ability to organize, plan, and delegate responsibilities

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.