Resident Experience Manager

BentallGreenOak; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading commercial property management firm in Toronto seeks a Resident Experience Manager to enhance resident engagement and oversee brand experiences across properties. The ideal candidate will have 5-7 years of project management experience and a degree in a related field. Responsibilities include developing strategies, managing resident feedback, and ensuring property-level brand standards. This role offers opportunities for professional growth and collaboration within a diverse team.

Benefits

Opportunities for professional growth

Diverse work environment

Engaging team dynamics

Qualifications

• 5-7 years of project management experience in marketing, events, hospitality or agency settings.
• Experience with multi-disciplinary brand and marketing teams, executing national campaigns and events.
• Police Clearance required.

Responsibilities

• Lead site-level teams in planning and executing brand experiences.
• Develop and implement resident engagement strategies.
• Manage online reputation tools.

Skills

Project management

Collaboration

Communication

Creativity

Data-driven decision making

Education

Undergraduate Degree in Communications, Marketing, PR, Hospitality, or related field

Tools

Microsoft Office

Canva

MailChimp

Excel

Job description

Resident Experience Manager

Toronto, ON | Novus and SVNTY

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, ensuring every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The opportunity : The Manager, Brand and Resident Experience will play an important role at the national level, working alongside our property and corporate teams to create, manage, and drive successful property-level campaigns, experiences, and environments that bring the BGO Living brand to life. Responsibilities include events, communications, digital tools/online user experience, partnerships, and sustainability initiatives. Monitoring and managing resident feedback, including online reputation and resident surveys, will be a key aspect of this role.

You will join our Residential Marketing, Leasing, and Resident Experience Team. Up to 50% of your time will be spent onsite with property teams, providing leadership, training, and support.

What You Will Do :

Strategy and Execution

• Lead national site-level teams in planning and executing brand experiences.
• Collaborate with cross-functional teams, including marketing, operations, property teams, and vendors, to manage multiple workstreams and projects.
• Facilitate post-project reviews, share learnings, and ensure reporting and optimizations are implemented.
• Stay informed about industry trends, emerging technologies, and best practices in experiential marketing, bringing innovative ideas to enhance resident experiences.

Resident Engagement

• Develop and implement resident engagement strategies, including education, training, and onboarding, empowering teams to deliver exceptional resident service.
• Lead the national implementation of the Resident Portal.
• Manage resident gifting programs, resident handbooks, and other engagement touchpoints.
• Oversee national partnership initiatives to establish and strengthen relationships that offer resident benefits.

Brand / Property Marketing

• Ensure property-level brand and experience standards are maintained coast-to-coast.
• Participate in property marketing initiatives to enhance brand presence, generate leads, and improve customer experience.

Reputation Management

• Manage online reputation tools to translate positive resident experiences into reviews.
• Oversee the national resident survey, analyzing results and implementing actions based on feedback.

Corporate and Sustainability Initiatives

• Coordinate the national team recognition awards, including nominations and communication.
• Lead national sustainability and charitable initiatives within residential properties.

Communications

• Create messaging for various topics, including company initiatives, culture, and announcements.
• Develop creative storytelling across channels such as resident portals, social media, elevator screens, and e-communications.
• Advise on site-level communication best practices.

Who You Are :

• Undergraduate Degree or equivalent in Communications, Marketing, PR, Hospitality, or related field.
• 5-7 years of project management experience in marketing, events, hospitality, or agency settings.
• Influential with excellent collaboration and relationship skills.
• Strong writing and communication skills.
• Passionate about creating engaging resident experiences across portfolios.
• Experience with multi-disciplinary brand and marketing teams, executing national campaigns and events.
• Ability to adapt to changing priorities with a positive attitude.
• Data-driven and innovative in work methods.
• Knowledge of marketing and customer experience concepts relevant to property management.
• Proficient with Excel, Microsoft Office, Canva, MailChimp, and comfortable with new technologies.
• Police Clearance required.

At BGO, we value diversity and encourage applicants of all backgrounds and experiences to apply.