Resident Experience Manager

Shannex Incorporated; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join Shannex as a temporary Resident Experience Manager in Dartmouth, NS, where you'll lead a dedicated team to ensure quality service for seniors. Enjoy comprehensive benefits, professional development opportunities, and a rewarding career where compassion and professionalism are paramount.

Benefits

Comprehensive health, vision, and dental benefits

Employee and Family Assistance Program

Life, travel, and other insurances

Access to virtual healthcare 24/7

RRSP program (5% employer matching)

Vacation accrual

Free onsite parking

Access to WorkPerks program

Continuous education and training

Recognition and Rewards for service excellence

Qualifications

• 2-3 years in a management role within Hospitality or Seniors Living environment.
• Experience working with the elderly in a seniors’ living or long-term care environment.
• Alzheimer’s Disease and other Dementia Care Course considered an asset.

Responsibilities

• Maintain quality and resident satisfaction at Parkland.
• Ensure service delivery meets established brand standards.
• Lead housekeeping and hospitality services teams.

Skills

Leadership

Communication

Customer Service

Continuous Improvement

Education

University Degree in Business Administration or equivalent

Job description

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If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Resident Experience Manager (temporary) to join our Parkland at the Lakes team based in DARTMOUTH, NOVA SCOTIA.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching) or pension plan
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety
  
  

About The Opportunity

• Maintains quality and resident satisfaction of the Parkland of responsibility
• Consistently ensures service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
• Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices.
• Oversees the orientation of new Residents to Parkland through established standards.
• Provides leadership and direction to housekeeping and hospitality services team.
• Accountable for management and performance of both departments.
• Manages the professional development of all Team Members within the housekeeping and hospitality services department.
• Oversees operating budget and spending processes of the food and beverage department
• Directs safety & wellness culture of housekeeping and hospitality services team.
  
  

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education.
• 2-3 years in a management role within Hospitality or Seniors Living environment
• You are passionate about working with seniors and have experience working with the elderly in a seniors’ living or long-term care environment.
• Alzheimer’s Disease and other Dementia Care Course considered an asset.
  
  

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

If you’re ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitals and Health Care

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