Resident Experience Coordinator

Greenwin Corp.; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading property management company seeks a Resident Experience Coordinator to enhance resident engagement and support property operations in Hamilton. This role involves managing resident events, maintaining community satisfaction, and providing administrative support. The ideal candidate will have a background in business administration and strong customer service skills.

Qualifications

• 2+ years of customer service experience required.
• Preferred knowledge/experience in Property Management.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Develop strategies to enhance resident satisfaction and engagement.
• Plan resident events and act as the primary liaison between residents and management.
• Maintain accurate resident databases and respond to inquiries.

Skills

Customer Service

Communication

Organizational Skills

Interpersonal Skills

Education

College Diploma in Business Administration

Tools

MS Office

Yardi

Job description

Job Description

Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Resident Experience Coordinator to lead resident engagement efforts and support property operations at a few of our properties! In this role, you’ll be the go-to person for resident satisfaction, helping to shape a warm, connected, and welcoming community.

What You’ll Get To Do

Resident Engagement & Community Building:

• Develop and implement strategies to enhance resident satisfaction and engagement.
• Plan and coordinate resident events, programs, and activities to foster a sense of community.
• Act as the primary liaison between residents and management, addressing concerns promptly and effectively.
• Conduct regular surveys and gather feedback to continuously improve the resident experience.
• Build partnerships with vendors and local businesses to provide residents with exclusive discounts and perks.
• Assist with new resident onboarding, providing community information and resources.
  
  

Facility & Amenity Management

• Oversee resident amenities and common areas to ensure they are clean, well-maintained, and meet resident needs.
• Assist with the scheduling of contractors and service providers as required.
• Support the upkeep of model suites and vacant units, ensuring they are tour-ready at all times.
  
  

Administrative Support & Operations

• Maintain accurate resident databases and records.
• Provide administrative support to the site team and Manager, Residential Operations.
• Manage purchase orders, ensuring timely creation, receipt, and accuracy.
• Professionally and courteously respond to phone and walk-in inquiries from residents and prospects.
• Recommend and support service improvements based on resident interactions and team insights.
  
  

Leasing & Marketing Support

• Respond to leasing inquiries, schedule tours, and conduct suite showings for prospective residents.
• Promote the features and benefits of the community, maintaining a strong understanding of the property.
• Process rental applications, complete background checks, and prepare lease agreements.
• Track leasing activity, maintain accurate occupancy records, and support overall marketing efforts.
  
  

Who You Are

• College Diploma in Business Administration
• 2+ years of customer service experience
• Preferred knowledge/experience in Property Management
• Strong communication and interpersonal skills
• Exceptional customer service and organizational skills
• Proficient with computer software, specifically MS Office
• Knowledge of Yardi preferred
• Patient and understanding with residents
• Team player who has the ability to multi-task in a fast-paced environment
  
  

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting [e-mail]. We encourage all qualified candidates to apply.