Resident Care Manager

Covenant Health Canada; Lethbridge; On-site; Full time

Job summary

A leading healthcare organization seeks a compassionate Resident Care Manager for St. Michael’s Health Centre. The role demands strong leadership skills, a nursing background, and a commitment to fostering an inclusive workplace while managing day-to-day operations and supporting clinical teams.

Qualifications

• Minimum three years nursing experience with charge nurse responsibilities.
• Active Alberta Nursing registration required.
• Two years of management experience preferred.

Responsibilities

• Oversee day-to-day operations and supervise care unit staff.
• Facilitate team building and promote resident-centered care.
• Manage performance discussions and liaise with interdisciplinary team members.

Skills

Critical Thinking

Problem Solving

Communication

Leadership

Conflict Resolution

Education

Baccalaureate degree in Nursing

Job description

Your Opportunity:

We are seeking a compassionate and experienced Resident Care Manager to join our team at St. Michael’s Health Centre. In this vital leadership role, you will be responsible for the day-to-day operations of the care unit, including the direct supervision and support of unit staff. The ideal candidate is a collaborative and proactive leader who thrives in a team-based environment. You will work closely with physicians, nursing staff, interdisciplinary team members, residents, and families to ensure the highest standard of resident-centered care. We are looking for someone who is passionate about mentoring and empowering clinical teams, fostering a respectful and inclusive workplace culture, and promoting excellence in care delivery. As a key member of our leadership team, you will model and uphold Covenant Health’s mission, vision, and values while building strong interdepartmental relationships and supporting collaborative care planning.

Description:

The Resident Care Manager (RCM) demonstrates the Mission, Vision, and Values in daily interactions with staff/ patients/residents/families. Resident centered care is the focus of the RCM as they help to identify care goals, align resources and facilitate team building between residents, families and staff. In collaboration with Clinical Nurse Educator (CNE), provides coaching, mentoring and clinical support around complex clinical decision making. The RCM performs direct supervisory role of unionized staff within the unit(s)/departments and leads performance issue discussion, initiating disciplinary process when required; supports unit and/or organizational change, provides opportunities and encourages staff to discuss issues affecting unit(s); leads or contributes to the establishment of program performance expectations and identifies unit specific goals; leads or participates in the development of clinical standards and ensures adherence to established clinical standards and required organizational practices; liaises with other hospital units and departments on issues relating to unit operations and fosters the building of effective teams; strong morale and open communication. The RCM oversees recruitment, ability management, addresses attendance issues, completes annual performance appraisals and works in a professional manner with union representatives. This position is non-unionized.

Classification: Resident Care Manager

Union: COV OUT OF SCOPE

Unit and Program: St Michael's Health Centre

Primary Location: St. Michael's Health Centre

Location Details: As Per Location

Temporary Employee Class: Temporary Full Time

FTE: 1.00

Posting End Date: 02-JUL-2025

Date Available: 12-JUL-2025

Temporary End Date: 31-DEC-2025

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days, On Call

Days Off: Saturday/Sunday

Minimum Hourly Salary: $43.85

Maximum Hourly Salary: $65.78

Vehicle Requirement: Not Applicable

Required Qualifications:

Baccalaureate degree in Nursing or a health discipline is required. An equivalent combination of education and experience will be considered. Active Alberta Nursing registration. Heart and Stroke Foundation Basic Life Support (Level 3).

Additional Required Qualifications:

Minimum Three Years Nursing Experience, With Charge Nurse Responsibilities.

Preferred Qualifications:

Two years Management experience preferred. Strong problem solving and critical thinking skills. Ability to work in a fast paced, highly stressful environment. Excellent interpersonal and communication skills. Ability to provide leadership and function as a team member. Excellent organizational and conflict resolution skills. Ability to be objective in decision making. Commitment to safe, effective and ethical patient care and work practices. Commitment to Covenant Health Mission and Values.