Residence Support Worker - Whitehorse Residential Support (WRS)

Connective; Canada; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Living wage employer

Benefits package

Career development

Mental health supports

On-Demand Pay

Job summary

Connective in Whitehorse is seeking a Residence Support Worker for Whitehorse Residential Support (WRS). You will provide one-on-one, client-centered care rooted in harm reduction, trauma-informed practice, and culturally safe approaches.

Staff collaborate with clinical professionals, families, and community partners to tailor support plans to each resident’s needs, promote independence, and foster engagement in home, relationships, culture and wellness.

Qualifications

• A Diploma in Social Services and one year of related experience is preferred; in-house training can be provided for the right candidate.

Responsibilities

• Participates in program planning for clients living semi-independently, documenting and implementing plans, and contributing to program evaluation and ongoing quality improvement.
• Evaluates client needs and develops short-term plans in collaboration with clients and their families.
• Supports clients in their daily lives by assisting with life skills development, social skills, and behavior management.

Skills

Crisis intervention

Empathy

Team collaboration

Education

Diploma in Social Services

Job description

Residence Support Worker - Whitehorse Residential Support (WRS)

Job Description

Posted Thursday, August 13, 2026 at 10:00 AM | Expires Friday, October 2, 2026 at 9:59 AM

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

Whitehorse Residential Support (WRS),operatedby Connective in partnership with theYukon Review Boardand theForensic Complex Care Team (FCCT),provides 24/7 individualized housing and support services for individuals with complex mental health, cognitive, and forensic needs.

The program offers one-on-one, client-centered care rooted in harm reduction, trauma-informed practice, and culturally safe approaches particularly for Indigenous residents. Staff work directly with residents to foster independence, stability, and meaningful engagement in all areas of life, including home, relationships, community, culture, and wellness.

Team members also collaborate with clinical professionals, family members, and community partners to ensure a safe and supportive environment tailored to each resident’s Review Board disposition and therapeutic needs. WRS is staffed around the clock and uses a case management model supported by FCCT to respond to residents' evolving mental health and behavioral care plans.

STATUS AND CLASSIFICATION

This is a unionized role. Open to applicants of all genders.

HOURS (40 hours per week)

Tuesday to Saturday, 0800 to 1600

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
• 2023 High-Performance Culture Award from Supporting Lines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

WORKING CONDITIONS

• Functions independently while on shift and adheres to program policy and Procedures.
• Works in a stressful environment, often dealing with service users in crisis situations.
• Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence.
• Provides appropriate personal transportation with required business insurance coverage to enable the movement of the worker and resident around Whitehorse as required by the goals of the program

KEYACCOUNTABILITIES

• Participates in programplanning forclients living semi-independently, documenting and implementing plans, and contributing to programevaluation and ongoing qualityimprovement.
• Evaluates client needs and develops short-term plansin collaboration with clients and their families.
• Supports clients in their daily lives byassistingwith life skills development, social skills, and behavior management, including activities such as grooming, cooking, money management,shopping,and household safety.
• Identifiesand addresses potential emergencies to reduce risks and ensure the safety and well-being of clients and the public.
• Collaborates with community service providers, government and non-government organizations, and First Nations service providersto implement individualized support plans rooted in harm reduction and Connective philosophies.
• Facilitates and provides transportation for clients to community, cultural, and recreational activities, including appointments, family visits, and social engagements, fostering community integration and independence.
• Oversee clients' medical needs by scheduling appointments, handling required paperwork, and managing medication administration and storage in compliance with established policies.
• Ensure workplace health and safety standards aremaintainedby conducting regular inspections,identifyingand mitigating potential hazards, enforcing compliance with occupational health and safety regulations, providing employee training on safe practices, and implementing preventive measures to create a secure and healthy work environment.
• Ensures the program environmentremainssafe and supportive bymaintainingoversightof the building, mitigating conflicts, and conducting regular walk-through checks of the property and surrounding area
• Maintains detailed records of client progress, case notes, incidents, daily activities, andrequiredreports, while assessing and adjusting programs as needed and providing feedback and support to clients and/or their families.
• Identifiesand connects clients to community services in social, economic, recreational, physical, vocational, and educational areas to help sustain their independence, dignity and overall well-being.
• Participate in team meetings, training sessions instructed by the Program Manager, and corporate initiatives to support professional growth and contribute to the success of the program.
• Provides companionship and caregiving support to individuals under the Yukon Review Board with mental health conditions, including bipolar disorder, FASD, schizophrenia, dementia, and other related conditions, including elders. This support caters to clients of various age groups, ranging from adults in their 30s and 40s to elderly individuals, ensuring their unique needs are addressed with dignity and respect.
• Supports clients in meal planning, preparation, and cultural food practices by ensuring access to traditional foods such as wildgameand fish. Works with Elders and cultural advisors to integrate land-based food practices and knowledge-sharing into
• Performs light housekeeping tasks such as laundry and dishwashing and other general duties assigned by the Program Manager.

EXPERIENCE AND SKILLS

• A Diploma in Social Services and one year of related experience is preferred;in-housetraining can be provided for the right candidate
• Professional or lived experience working with vulnerable populations experiencing multiple barriers
• An understanding of providing service to people with different learning abilities
• A demonstrated and clear ability to respond well in crisis situations
• Ability to providea high levelof motivation, flexibility, and sensitivity to residents

REQUIREMENTS

• Valid Class 5 driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully pass a TB Screening
• Ability to successfully pass a reference check
• Current Emergency First Aid Certificate recognized by the Workplace Safety and Insurance Board (WSIB)

COMPENSATION

As Connective is a unionized environment, the starting wage is $35.11 perhour. This position is eligible for full benefits.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/