Support Worker, Vancouver

Connective; Vancouver; On-site; CAD 38,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Pension plan

Career development

Mental health supports

On-Demand Pay

Job summary

Connective is hiring for a residential support role focused on casework and clinical assistance to residents within our programs. You will help implement care plans, monitor progress, and liaise with a multidisciplinary team to support each resident's wellbeing.

The position requires crisis management skills and the ability to work across shifts in a unionized, on-site setting in Canada. A diploma in social work is preferred and prior experience with adults with disabilities is an asset.

Qualifications

• Diploma in social work or related field is preferred.
• Excellent written and verbal communication in English.
• Experience with residents with developmental or mental health challenges is an asset.

Responsibilities

• Interview clients to prepare care plans and background information.
• Act as primary or key worker with assigned resident under supervision.
• Develop and maintain care plans and monitor resident progress.
• Provide emotional support and guidance to residents and families.
• Dispense medications as required and assist with transportation to appointments.

Skills

Crisis intervention

English communication

Team collaboration

Documentation

Education

Diploma in Social Work

Job description

Job Description

Posted Thursday, August 6, 2026 at 10:00 AM | Expires Friday, September 4, 2026 at 9:59 AM

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

STATUS AND CLASSIFICATION

Unionized; this position requires union membership. It is open to all genders.

VARIOUS POSITIONS ARE AVAILABLE

• Saturday to Sunday, 0800 - 1600
• Friday to Saturday, 1600 - 0000
• Tuesday to Saturday, 1600 - 0000

REPORTING RELATIONSHIPS

• Reports and is accountable to the Program Manager of the facility or their designate
• Participates actively in house, staff, and staff/resident meetings
• Participates as a member of the Connective staff team
• Liaises with outside professionals from other agencies or government bodies as required

KEY ACCOUNTABILITIES

Programs

• Interviews clients to prepare care plans and background information for which confidentiality is required
• Under the general guidance of the Residence Manager, assumes a primary or key worker role with assigned resident(s)
• Provides input to the Residence Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives
• Is cognisant of, and work towards the implementation of the care plan established for each resident
• Meets with each resident on a routine basis to discuss progress and plan future interventions
• Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties
• Uses professional judgement to ascertain and to apply appropriate intervention techniques with residents in crisis
• When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan
• Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team
• Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews and closing reports
• Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents
• Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility
• Acts as an on-site advocate for each resident
• Assists residents with activities of daily living
• Provides emotional support and feedback to residents and their families
• As appropriate, supports residents towards integration and normal functioning within the community
• Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate
• Dispenses and ensures the taking of medications as required
• As necessary, provides transportation and assists residents to attend appointments
• With other residence staff plans, develops and delivers in-house programs to address the needs of the residents

Community

• Works with volunteers to support and enhance the goals of the residence programs
• Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client
• Collaborates with a multidisciplinary team and consults with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans
• Maintains effective liaison with other agencies, professionals, government officials, and the community in order to contribute to the success of the case/care plan of the resident

Residential

• Supervises the activities of the residence, its residents, and volunteers while on shift including maintaining case notes and the logbook
• Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services
• Provides input into meal scheduling and preparation, including food inventory.
• Ensures the security of the residence
• As assigned, is responsible for developing, implementing, and maintaining housekeeping areas both inside and outside, involving the residents in this process when deemed appropriate
• As assigned, is responsible for the weekly grocery shopping for the residence and involves the residents in this process
• As assigned, assists with the details of the operation of the facility, including but not limited to administrative support
• As assigned, organizes and oversees the preparation of meals and involves the residents in this process
• As necessary, accepts responsibility of being on-call and carrying the residence pager
• As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels

Other

• Participates in staff and resident/staff meetings
• Assists with the orientation and training of new staff and volunteers
• Other duties may be assigned from time to time

WORKING CONDITIONS

• Functions independently while on shift and adhere to Residence Policy and Procedures
• Works in a high stress environment, often dealing with clients in crisis situations
• Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence
• Is available to work all shifts, 7 days per week including day shifts, afternoon shifts, and graveyard shifts
• Provides appropriate personal transportation with required business insurance coverage to enable the movement of the resident around the Lower Mainland as required by the goals of the program
• Is a member of CUPE local 1936-11

EXPERIENCE AND SKILLS

• Diploma, preferably in social work, community social services or equivalent (an asset)
• 1 year of experience with adults with developmental/intellectual disabilities and mental health challenges

Experience working with individuals with Autism Spectrum Disorder (ASD) and other neurodivergent conditions.

• Demonstrates a high level of crisis management
• An understanding of providing service to people with different learning abilities
• Demonstrated experience in an applicable residential setting
• Demonstrated a good working knowledge of the technical details important to the functioning of group residences
• An awareness of the Community Living of British Columbia (the contractor) concerns, laws, and policies related to the specific residence program
• Demonstrated the ability to teach skills and work effectively with others
• Knowledge of theory, principles, and practices in the fields related to the particular residence
• Excellent written and verbal communication skills in English

REQUIREMENTS

• BC Class 5 driver’s license
• Ability to successfully complete a Criminal Records Check
• Current WorkSafe Approved First Aid Certificate
• Food Safe Level 1 (an asset)

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 and will increase every 2000 hours worked up to a maximum of $31.57.

CLOSING DATE

Thursday, August 13, 2026, by 1600

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
• 2023 High-Performance Culture Award from Supporting Lines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive.

For more information on Connective’s services and locations, visit our website at https://connective.ca/