Residence Steward

University of Toronto; Toronto; On-site; CAD 52,000 - 67,000; Full time

Job summary

The University of Toronto, Woodsworth College, is seeking a Residence Steward to support front desk operations and guide the Front Desk Porter team. You will serve as the first point of contact for residents and students at the College Residence Front Desk, handling inquiries, mail, keys, and access control.

Your responsibilities include coordinating casual staff, reviewing audits, ordering supplies, and assisting with semester transitions for fall/winter students and summer guests.

Qualifications

• High School Diploma or acceptable combination of equivalent experience.
• Two (2) years of relevant experience in a front-line, student-facing role in a residence environment.
• Experience maintaining and updating daily information such as a shift log.
• Experience with recruitment and training of casual staff and/or student staff.
• Experience directing activities of casual staff and/or student staff.
• Familiarity with coordinating staff schedules to ensure proper coverage.
• Experience with a residence database such as StarRez.

Responsibilities

• Greeting residents, students, and visitors; transferring calls and handling mail and parcels.
• Monitor building access and issue keys/equipment; perform front desk duties.
• Support key residence operations, including after-hours scheduling and shift trades.
• Review key and equipment audits; order supplies and respond to inquiries.
• Coordinate staff schedules and recruit/train casual staff.
• Oversee semester transitions for fall/winter and summer guests.

Skills

Customer service

Communication

Organizational skills

Time management

Independent work

Education

High School Diploma

Experience in front-line student residence

Tools

StarRez

Salto ProAccess Space

Excel/Word/Outlook

Job description

Residence Steward

Date Posted: 10/30/2026

Req ID: 50874

Faculty/Division: Woodsworth College

Department: Woodsworth College

Campus: St. George (Downtown Toronto)

Position Number: 00059140

Existing Vacancy: Yes

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Founded in 1974, Woodsworth College has become a thriving community of more than 5,500 students. We celebrate excellence in a collegial setting and commit to promoting accessibility and equity. Our mission is to provide the best educational experience for a diverse student body, which includes a large number of part-time and non-traditional students. In addition to being a locus of student life, we sponsor a variety of academic programs.

Your opportunity:

Under the general direction of the Manager, Residence Life, the Residence Steward supports the operation of the residence front desk and provides guidance to the Front Desk Porter team. As part of the Woodsworth College Residence team in the Office of the Dean of Students, the Residence Steward holds an important student-facing role and acts as a first point of contact for Woodsworth College residents and students at the College Residence Front Desk.

Responsibilities include greeting residents, students, and visitors, transferring telephone calls, processing mail and parcels, monitoring building access, issuing keys and equipment, and other reception duties. Additionally, the Residence Steward is responsible for supporting key residence operations, including after-hours scheduling (emergency shift trades, shift requests, scheduling updates during after hours) for casual front desk porters, reviewing key and equipment audits, ordering supplies, responding to email inquiries, and supporting semesterly transitions of fall/winter students and summer guests.

Working Schedule: Thursdays, Fridays, Saturdays, Sundays, and Mondays from 3:00 PM - 11:00 PM.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Acting as the first point of contact for general enquiries
• Checking residence database to confirm resident identification
• Maintaining registration information of all residents
• Updating and maintaining front desk porter's manual
• Performing routine building checks
• Coordinating staff schedule to ensure proper coverage
• Coordinating the recruitment process and training of casual staff
• Directing the activities of casual staff

Essential Qualifications:

• High School Diploma or acceptable combination of equivalent experience.
• Minimum two (2) years of relevant experience working in a front-line, student-facing role in a student residence environment
• Experience with maintaining and updating daily information such as a shift log
• Experience with recruitment and training of casual staff and/or student staff
• Experience directing activities of casual staff and/or student staff.
• Familiarity with coordinating staff schedules to ensure proper coverage
• Experience with a reservation/residence database such as StarRez
• Familiarity with coordinating the collection and issuing of keys
• Demonstrated strong organizational and time-management skills, with the ability to adapt to new and changing priorities
• Demonstrated strong customer service skills with experience promoting equity, diversity and inclusion in the workplace.
• Excellent problem-solving skills
• Excellent oral and written communication skills
• Intermediate skills with Excel, Word and Outlook
• Proven ability to work independently
• Be available and able to work assigned shifts

Assets (Nonessential):

• Familiarity with StarRez, Salto ProAccess Space
• Experience gained from working at a college and university residence
• Familiarity with U of T, the Faculty of Arts & Science, and Woodsworth College

To be successfulin this role you will be:

• Accountable
• Communicator
• Intuitive
• Motivated self-learner
• Multi-tasker
• Organized
• ResponsibleTeam player

Closing Date: 11/10/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Ancillary Operations

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 04 -- $52,327 with an annual step progression to a maximum of $66,919. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

Indigenous Substantiation Process

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website.

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