Residence Services Lead, Children's Care

Pacific Coast Community Resources; Kamloops; Hybrid; CAD 75,000 - 86,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Medical, dental, vision benefits

Career development

Inclusive workplace

Supportive team

Job summary

Pacific Coast Children's Resources in Kamloops, BC, seeks a Program Supervisor for Children’s Services. Travel will be required as part of the role, with a Thursday-Monday schedule and a focus on leading front-line teams in delivering trauma-informed, child-centered care.

The role emphasizes supervision, staff scheduling, onboarding, incident response, and ensuring regulatory compliance across homes. A degree in relevant fields and minimum 3 years of related experience are required.

Qualifications

• Minimum of 3 years related experience, including at least 1 year supervisory/administrative experience.
• Specialized training in behaviour modification and supporting children under 12 with diverse needs.
• Knowledge of trauma-informed care and culturally safe service delivery.
• Criminal Record Check required; must attain clearance.
• Valid First Aid and CPR certification.
• Unrestricted Class 5 driver's license (Class 4 if driving company vehicle).

Responsibilities

• Provide supervision, coaching, and mentoring to front-line staff.
• Create and manage staff schedules and 24/7 shift coverage.
• Support onboarding and performance feedback.
• Respond to urgent incidents and lead debriefs/reviews.
• Oversee daily documentation and medication records.
• Maintain inventory and petty cash records.
• Collaborate with Program Manager and attend team meetings.

Skills

Staff supervision

Team leadership

Trauma-informed care

Culturally safe service delivery

Safety and compliance

Communication

Self-evaluation

Education

Degree in humanities/social sciences

Degree/diploma in human/social services

Job description

Pacific Coast Children's Resources in Kamloops, BC, seeks a Program Supervisor for Children’s Services. Travel will be required as part of the role, with a Thursday-Monday schedule and a focus on leading front-line teams in delivering trauma-informed, child-centered care.

The role emphasizes supervision, staff scheduling, onboarding, incident response, and ensuring regulatory compliance across homes. A degree in relevant fields and minimum 3 years of related experience are required.