Residence Porter

University of Guelph; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

A higher education institution in Guelph is seeking a Residence Porter for its Student Housing Services. This role involves direct service to residence students, logistical support, and monitoring for safety. The successful candidate will work non-traditional shifts, including evenings and weekends. Ideal candidates will have customer service experience and a valid Ontario driver's license.

Qualifications

• Must have a Full G Ontario Driver’s License.
• Ability to lift and carry furniture.
• Availability for non-traditional shifts.

Responsibilities

• Provide direct service to students and visitors.
• Monitor building security and report issues.
• Handle materials and manage logistics.

Skills

Customer service experience

Front-line experience

Computer proficiency

Education

Completion of grade 11 or equivalent

Tools

University vehicles

Job description

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Location : Guelph, CA, N1G 2W1

Primary Category Page : Staff and Management

Division : Student Housing Services

Requisition ID : 1634

Department : Facilities and Desk Services

Position covered by the Collective Agreement with the Canadian Union of Public Employees (CUPE), Local 1334

Temporary full-time from 07 / 29 / 2025 to 07 / 28 / 2027

Temporary Absence of the Regular Incumbent

Initial Shift Assignment : Evening - Evening, Midnights Shifts and Non-Traditional Work Week

Number of Positions : 1

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.

Career Opportunities (sapsf.com)

General Purpose

The Residence Porter is a key person in Student Housing Services desk operation. Porters provide direct service to residence students or university visitors at the residence desk. The Desk Operation is 24 hours, 7 days a week, and the Residence Porters’ shifts and 40-hour weekly schedule is based the operational needs. Most Residence Porter Schedules are non-traditional hours, working weekends, afternoon or midnight shifts.

Duties And Responsibilities

Porter staff are scheduled to work at one (out of three) Residence Desks. The Residence Desks provide service to approximately 5,000 residence students. In the summer months, Porters provide the material handling and materials management function within Student Housing and the residence buildings. Porters provide daily residence facilities materials handling / movement function throughout the year. Porters are front line staff having direct contact with our student clients.

Desk

• Information dissemination – provide information about Student Housing Services (SHS), the residence facilities, services available.
• Referral Agent – direct clients to appropriate resources on campus to respond to their needs / problems / situation.
• Work Orders Entry
• Dispatch Residence Life Staff to respond to situations.
• Monitor status of exterior door alarms and secure buildings as required.
• Ensure safety of the residence students and buildings – conduct rounds, check building security, report vandalism, etc.
• Provide services at desks – student residence check-in / check-out; transfers, key sign out, equipment sign-out, etc.
• Materials Handling – reset and room inventory, move furniture and equipment within the residence system

Summer Conference / Desk Duties

As above

Registration duties for summer accommodation guests – reservations, room assignment, and payment collection.

Assist with the room preparation for occupancy and distribution of linens.

Anticipate needs of in-house clients and respond to concerns following established processes.

Move equipment and materials.

Liaise with other University service providers.

Operation of University vehicles required.

Facilities Materials Handling

Move equipment and materials.

Regular on campus mail runs.

Reset furniture and ensure residences are ready for occupancy.

Receive all materials and furnishings and disperse appropriately.

Audit buildings as requested by SHS.

Assist with appliance moving when required.

Operation of University vehicles required.

Other duties as assigned.

Requirements

Full G Ontario Driver’s License

Completion of grade 11 or equivalent

Customer service and front-line experience

Computer proficiency

Ability to lift and carry furniture, and stand for periods of time

Availability to work non-traditional shifts such as late evenings and weekends

Employee Type : Regular

Position Number : 10013020

Classification : CUPE Band 2

0-3 Month Rate : $26.97 per hour

Job Rate : $28.38 per hour

Vacancy : Consequential

Work Location : Main Campus

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date : 07 / 30 / 2025

Close Date : 08 / 06 / 2025

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Higher Education

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