Residence Manager - DSP Supervisor

Heritage Christian Services; Sainte-Anne-de-Prescott; On-site; CAD 63,000; Full time

Job summary

An established industry player is seeking a dedicated Residence Manager to lead and support individuals in their daily lives. This role involves overseeing the smooth operation of residential homes, fostering personal growth, and encouraging community engagement. With a focus on leadership and development, you will manage staff performance, implement individualized program plans, and ensure compliance with safety and training standards. Join a team that values respect, inclusivity, and high performance, and make a meaningful impact in the lives of those you serve. This is an exciting opportunity for someone passionate about human services and community support.

Qualifications

• Minimum one year experience in direct support is required.
• Must demonstrate outstanding verbal and written communication skills.

Responsibilities

• Manage employee performance and provide timely feedback.
• Develop and oversee implementation of individuals' program plans.
• Serve as primary contact with family members and service coordinators.

Skills

Verbal Communication

Written Communication

Organizational Skills

Management Decision Making

Cultural Sensitivity

Assessment and Monitoring

Education

Bachelor's degree in human services

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Overview

We’re making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can’t complete your interview right away, we’d love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can’t wait to see what you have to offer.

When you are a Residence Manager at Heritage Christian you can be more than just one thing every day. Take your leadership skills to the next level. You will be responsible for supporting people to operate and oversee the smooth running of their home. You will lead people as they grow and mature in their lives and careers. You will also challenge people to discover new talents and skills they didn't know they had. You will have a chance to encourage citizenship and community each day when you come to work.

Pay for this position is: $62,405.00/ year

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Responsibilities

1. Manages employee performance by clearly defining job responsibilities and standards, providing clear, thorough, and timely feedback; and addressing performance problems promptly.
2. Training and development of supervisory and management skills of mid-level managers in the program.
3. Support employees in the creation and implementation of their development plan; after three months and annually thereafter.
4. Assures employees participate in Agency required and OPWDD mandated training.
5. Ensures self and staff understand the Agency’s mission, vision, values and workplace priorities; and their relationship to each employee’s work.
6. Understands the policies in the Employee Handbook and Supervisor’s Manual and implements accordingly.
7. Conduct monthly staff meetings; including preparation of agenda.
8. Conduct monthly management team meetings.
9. Develops and oversees implementation of individuals' program plans, including but not limited to: habilitation plans, behavior support plans, individual plans of protection, and individual service plans focused on assisting in improving their quality of life in a way that has meaning for each of them.
10. Monitor documentation of service plans and other necessary documentation.
11. To be responsible for fire safety to include regular fire drill, testing alarms and fire extinguishers.
12. Serve as primary contact with family members, service coordinators, clinicians, and day programs concerning individuals’ Individual Service Plan and integrate goals into residential habilitation plan.
13. Administer medications in accordance with Heritage Christian Services Medication policy.
14. Attend all scheduled training required by Heritage Christian Services. To participate in in-service sessions and other staff training sessions, implementing new procedures and employing SCIP-R techniques as necessary.
15. Monitors the safe and efficient use and maintenance of program facilities, equipment and property. Utilizes team members and Agency resources to maintain property to Agency standards.
16. Complete Compass tools according to site schedule; including identifying deficiencies and creating a plan of corrective action.
17. Maintain the individuals’ personal funds in accordance with Agency policy.
18. Responsible for oversight of the budget associated with the program; including petty cash, OTPS, payroll hours and community allowance.
19. Assist in the screening of possible candidates for residential placement as needed.

Qualifications

• Prefer Bachelor's degree in human services.
• Minimum one year experience in direct support is required.
• Must demonstrate outstanding verbal and written communication skills.
• Demonstrated organizational skills.
• Ability to make sensitive management decisions, remaining objective even when dealing with emotional topics such as personnel issues, to accomplish program objectives.
• Ability to create and maintain a positive, inclusive culture based upon respect, which builds a diverse staff, builds organizational pride, and ensures high performance.
• Ability to breakdown clinical care plans in a way that staff can understand and implement.
• Ability to demonstrate sensitivity to and respect for the diverse cultural backgrounds and practices of individuals, families, regulatory agencies and staff.
• Demonstrated ability to assess, monitor and evaluate needs and progress in program.
• Experience with Word, Outlook, and Excel.
• Valid driver’s license that meets Heritage Christian motor vehicle standards.
• Physical ability to lift over 50 pounds and provide assistance to people who require assistance with transfers.