Residence Manager

Ability Executive Recruitment; Kimberley; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Property Manager to oversee the operational management of a student accommodation facility. This role involves ensuring the property is well-maintained, managing budgets, and fostering positive relationships with students and stakeholders. The ideal candidate will have extensive experience in property management, a strong understanding of budgeting and leasing agreements, and the ability to lead a team effectively. Join this dynamic environment where your efforts will directly impact the quality of student living and contribute to a thriving community.

Qualifications

• 6+ years of experience in property management with supervisory roles.
• Strong understanding of student accommodation and budgeting.

Responsibilities

• Manage property operations and maintenance for optimal income.
• Ensure compliance with health and safety regulations.
• Engage with students and manage their needs effectively.

Skills

Property Management

Budgeting

Student Accommodation Procedures

MS Office Proficiency

Supervisory Skills

Education

Grade 12 (Matric)

Property Management Training

Tools

PIMS

Rise Website

Job description

Responsible for assisting in the management of the property. Assist in ensuring maximum income of property through effective property management. Assist in the development of related budgets, oversee leasing contracts, procure services, handle third-party service contracts, and maintenance procedures. Ensure that all buildings, grounds, and equipment are well maintained and in optimal working condition. Implement departmental and procurement policies and procedures, ensuring all operations comply with established health and safety regulations. Ensure purchased services are of acceptable quality in accordance with procurement policy. Attend to student queries. Keep the Regional Property Management team well informed of area activities and significant problems.

Duties

1. Operational management of the property and related facilities.
2. Building management.
3. Create work orders for all maintenance issues reported via email, reception, or phone.
4. Maintain management systems such as student accommodation service offerings, PIMS, and Rise Website.
5. Build mutually beneficial relationships with all residence stakeholders.
6. Manage all areas of residence.
7. Maintain a key register for all vacant units.
8. Manage repairs, revamps, and refurbishments, including reporting.
9. Conduct inspections, handovers, and walkabouts.
10. Ensure OHS site compliance.
11. Ensure students adhere to policies.
12. Maintain asset register and assist with compilation.
13. Manage meter reading records.
14. Manage assistant residence manager (if applicable) and handyman.
15. Manage maintenance subcontractors.
16. Oversee site operations.
17. Manage maintenance aspects including BMS and audits.
18. Conduct reactive and planned maintenance, room inspections, and building inspections.
19. Ensure effective risk management.
20. Manage student affairs in conjunction with SLO.
21. Ensure document storage facility security.
22. Manage pest control.

Student management

1. Engage students on needs and evaluations.
2. Develop procedures for handling crises related to student housing.
3. Assess incidents of misconduct and determine appropriate actions.
4. Assist with application processes during intake.
5. Manage the intake and vacate processes.
6. Ensure compliance with house rules.
7. Assist SLO and SLM with student life programs and event management.
8. Lead entry and exit inspection processes.
9. Manage key handover and registration for students.
10. Assist with student files and information management.
11. Provide other assistance as required by management.

Reports

1. Assist SLO in maintaining accurate student schedules.
2. Compile and present monthly reports including financial details.
3. Assist in the compilation of monthly management reports (Resident Managers report).
4. Ensure deadlines are met.
5. Assist PM with income and expenditure of the annual budget.
6. Manage access control and signage, parking, and vacancy schedules.
7. Handle filing and archiving.
8. Manage student complaints with SLO.

Student intake

1. Lead entry inspections.
2. Check maintenance logs before student move-in.
3. Assist SLM with allocation of interns or promoters during intake.
4. Monitor maintenance completion by handymen.

Maintenance and Reporting

1. Ensure effective maintenance and financial reporting.
2. Prepare consolidated monthly reports for clients.

Professional Business Relations

1. Maintain professional relations with vendors, contractors, and trade professionals in conjunction with PSM.
2. Develop and sustain productive relations with suppliers and contractors.
3. Act as liaison between the company and external contractors.
4. Coordinate external services with company operations.
5. Manage access control, CCTV, and pest control with PSM.
6. Convey information appropriately.
7. Promote goodwill and a positive company image.
8. Oversee daily operations with PSM/OM.

Ad hoc

1. Perform related duties as required.
2. Ensure work areas are clean, secure, and well maintained.
3. Complete special projects as assigned.
4. Report on operational expenses, foot traffic, security incidents, etc.
5. Advance student accommodation offerings.
6. Participate in meetings, committees, and teams to communicate services and opportunities.
7. Assist PM in service model planning and goal setting.
8. Collect and analyze building data as requested.

Requirements

• Grade 12 (Matric) with additional property management training and/or maintenance/building background.
• Minimum of 6 years related experience, including at least 2 years in supervisory roles.
• Proficiency in MS Office and relevant software.
• Strong understanding of property management and student accommodation procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.