Residence Life Coordinator

Brock University; St. Catharines; On-site; CAD 61,000 - 100,000; Full time

Job summary

Brock University is seeking a Residence Life Coordinator tasked with supervising the Residence Life program and ensuring student safety and wellness. This role involves managing a team of student staff, responding to crises, and maintaining compliance with university policies. The position encourages diversity and inclusion, aiming to create a supportive environment for all students.

Benefits

Health & Dental Benefits

Pension Plan

Vacation: Up to 3 weeks

Professional Development opportunities

Qualifications

• 1-2 years of experience in a residence environment.
• Knowledge of residence life operations.
• Demonstrated supervisory skills.

Responsibilities

• Supervise Residence Life staff and program.
• Act as first responder for issues.
• Participate in 24/7 on-call rotation.

Skills

Crisis management

Team leadership

Conflict management

Problem-solving

Organization

Education

Undergraduate degree in relevant discipline

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:July 15, 2025 at 11:59 PM This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

Please note: This position requires you to work on campus but is a “live-out” role.

About the Role:

The Residence Life Coordinator as part of a team is responsible for the supervision of the Residence Life program. This program ensures the safety, wellness and development of students living in residences. This position reports to the Manager, Residence Life.

As the Residence Life Coordinator, you will:

• Supervise and provide direction to an RLS team of 20-30 student staff members, including Head Residents to meet Residence Life program goals;

• Act as a first responder for all issues that arise during business hours and act as an escalated/third responder for non-business hours (i.e. noise/smoking complaints, distress calls, flood, fire, etc.);

• Participate in a 24/7 on-call rotation, providing front-line crisis management and initiating broader departmental response when necessary;

• As part of a team coordinate the recruitment and selection process for student Residence Life Staff (RLS), Living Learning Community (LLC) Peer Mentors, and other student staff and student leaders;

• Develop and deliver comprehensive training programs, resources and in-service training and team building in collaboration with the Residence Life Management Team;

• Ensure student staff are accurately, consistently and appropriately administering University, department and residence life policies;

• Investigate allegations of improper student conduct, including interviewing those involved liaising with other residence staff and reviewing documentation related to resident behavior;

• Determine sanctions for incidents up to and including suspension from Residence and utilize educational sanctions where appropriate as per the Residence Community Standards;

• Communicate with students regarding behaviour concerns and the consequences of inappropriate behaviour and advise them of University rules and regulations

• Participate as a respondent in the Residence’s Emergency Response Plan (ERP) and ensure understanding, compliance, and support of students and student staff;

• Maintain accurate and comprehensive documentation of student behaviour, concerns and interactions/conflicts for future reference in our documentation system ( eRez );

• Oversee RLS and RAC finances (could amount to $25,000-30,000 per Residence Life Coordinator) and assess the appropriateness of spending and financial recordkeeping.

What you need to Succeed…

• An undergraduate degree in a relevant discipline (e.g., Humanities, Social Science, etc.);

• Standard First Aid & CPR C;

• 1-2 years of experience working in a residence environment in post-secondary;

• 1-2 years of experience in a leadership/manager/supervisor role;

• Extensive knowledge of residence life operations in a post-secondary student environment;

• Supports, models and promotes respect, equity, diversity and inclusion within the workplace and community;

• Maintains knowledge of current best practices, trends and issues related to student development and transition to university, risk management and student-at-risk;

• Knowledge of FIPPA, AODA, Health and Safety and Human Rights legislation;

• Demonstrated supervisory skills and ability to develop collaborative working relationships;

• Strong facilitation, training, presentation, organization and multi-tasking skills;

• Exceptional conflict management skills, ability to diffuse, de-escalate and respond effectively in highly emotional and/or sensitive situations such as mental health concerns, suicide, eating disorders, substance abuse, gendered violence, etc., including crisis situations;

• Strong problem-solving and project management skills.

Preferred or Asset Skills…

• Training certifications in Applied Suicide Intervention Skills Training (ASIST), Mental Health First Aid – Youth or equivalent.

Salary and Total Rewards:

• Job Grade K , Salary Scale ( $61,286- $99,384 )

• Target Hiri ng Range: $ 61,286- $63,000*

• T his is a permanent position that includes :

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.

• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.

• Vacation: Up to 3 weeks per year, in addition to university holidays.

• Professional Development: Eligibility for the Brock Tuition Waiver Program.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy . As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups .

We are committed to inclusive and barrier-free recruitment, and we accommodat e the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code . Please contact [e-mail] if you require a disability related accommodation so we can ensure you r participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received . C andidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca .