Resettlement Assistance Program Worker – Resettlement Assistance Program

Wesley; Brantford, Hamilton; On-site; CAD 1,000; Full time

Job summary

A local non-profit organization in Brantford seeks a dynamic Resettlement Assistance Program Worker to assist newcomers in Canada. The role involves delivering essential services to refugees and requires strong communication and organizational skills. A commitment to equity and diversity is vital. The position offers competitive pay of $23.93/hour and includes comprehensive benefits after three months.

Benefits

Full Health & Dental Benefits

Professional development opportunities

Supportive team environment

Employee Assistance Program

Qualifications

• At least three years of relevant experience with newcomer families is required.
• Available to work flexible/irregular hours including evenings and weekends.
• Valid Driver’s License and access to a vehicle would be an asset.

Responsibilities

• Plan the reception of refugee clients based on their needs.
• Conduct initial needs assessments for clients.
• Provide orientation and link clients to essential services.
• Maintain program records and statistics securely.

Skills

Fluency in Arabic, Spanish, Somali, Amharic, Dari, Pashto, or Swahili

Excellent communication skills

Organizational skills

Coordination skills

Advanced computer skills

Education

Post-secondary education at College Diploma level or higher

Tools

Microsoft Word

PowerPoint

Outlook

Adobe

Database programs

Job description

Resettlement Assistance Program Worker

Posting #: 4141Posting Date: 07/28/2025Posting Closing:08/04/2025 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Resettlement Assistance Program Worker who demonstrates our values of compassion, accountability, responsiveness, and empowerment to our clients, families, and each other.

Under the Resettlement Assistance Program (RAP), the Government of Canada helps Government Assisted Refugees (GARs) when they arrive in Canada by providing direct financial support and funding immediate and essential services. The Wesley Resettlement Assistance Program, located in Brantford, ON, delivers RAP immediate and critical services to clients generally within four to six weeks of arrival in Canada. The Wesley RAP worker ensures the smooth delivery of the RAP program, including immediate and essential services. These services include reception services and temporary accommodation at Wesley Reception Centre or/and Hotel, assistance with locating permanent accommodation, needs assessment and referrals to other settlement programs and community-based services, information and orientation on financial and non-financial information, as well as life skills training; and links to essential federal and provincial programs.

This position is a unionized, full-time, permanent position. The rate of pay is $23.93 per hour. This position is 37.5 hours per week.

Key Responsibilities:

1. Arrangements Before Clients’ Arrival: Upon receipt of the Notification of Arrival Transmission (NAT), review its content to adequately plan the reception of the refugee clients (consider the number of individuals, language spoken, ages, medical conditions, other special needs, etc.).
2. Plan for the necessary number of staff (RAP workers, Life Skill Workers) and interpreters on arrival day, depending on the client's language, age (additional staff required when there are minors), physical and mental health, or any experience of trauma that may be noted in the NAT.
3. Provide adequate support and orientation to RAP clients to adjust during their initial days in Canada before living on their own in the community.
4. Conduct an initial RAP needs assessment to identify immediate resettlement needs and determine which services, RAP or otherwise, are required to meet these needs during the client’s first 4-6 weeks in Canada.
5. In addition, upon clients’ arrival and before a more comprehensive needs assessment and their first appointment with a primary care practitioner, assess whether they have any apparent urgent needs not noted on the NAT that need to be addressed immediately.
6. Provide orientation and link to essential federal/provincial programs and services so the clients can understand and access fundamental services like all other Permanent Residents or Canadian Citizens.
7. Work under a lens of integration with other Wesley programs to ensure efficiencies are realized through evidence-based practices.
8. Maintain required participation records and relevant program statistics, continuously looking for efficiencies to implement within the program.
9. Ensure that records are kept confidential and secure at all times.
10. Report and communicate progress strategies, challenges, and program status to the management team.

What you will bring:

1. Post-secondary education at a College Diploma level or higher, ideally with a focus on areas such as settlement, social services, adult education, community health, and migration issues.
2. At least three years of relevant practical experience working with newcomer families is required.
3. Advanced computer skills are required in the following programs: Microsoft Word, PowerPoint, Outlook, Adobe, and any database program.
4. Excellent communication, organization, and coordination skills.
5. Proven ability to demonstrate Wesley’s mission, vision, and values.
6. Fluency in Arabic, Spanish, Somali, Amharic, Dari, Pashto, or Swahili (verbal and written), and English is required.
7. Available to work flexible/irregular hours, including evenings and weekends.
8. A Valid Driver’s License with access to a vehicle would be an asset.
9. Non-violent crisis intervention and 1st aid/CPR training is required.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Full Health & Dental Benefits (Eligible After Three Months)
• Personal & Vacation Days
• RRSP Contribution Program (Eligible After One Year)
• Employee Assistance Program Available Immediately
• Employee Discounts

Please ApplyVia:Our Wesley Bamboo Portal:

1. Click on this link:https://wesley.bamboohr.com/jobs/
   
2. From there you can access all of Wesley’s job postings
   

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interviewwill be contacted. No phone calls, please. More information about Wesleycan be foundon our website atwww.wesley.ca.