Reservations Supervisor - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 51,000; Full time

Job summary

An established industry player is seeking a passionate Reservations Supervisor to join their Front Office Team. This role offers the chance to thrive in a supportive environment dedicated to delivering exceptional guest experiences. The ideal candidate will possess outstanding communication skills and a proactive attitude, with a strong emphasis on attention to detail. You will be instrumental in guiding a skilled team to exceed industry standards while managing reservations and ensuring guest satisfaction. This is an exciting opportunity to contribute to a renowned property on the stunning West Coast of Canada, where your efforts will be valued and rewarded.

Benefits

Employee Benefits

Supportive Work Environment

Training Opportunities

Career Development

Flexible Scheduling

Qualifications

• Willingness to learn in a team environment and exceed hospitality standards.
• Strong aptitude for attention to detail and organizational skills.
• Previous experience in reservations or supervisory roles is preferred.

Responsibilities

• Ensure personalized guest service meeting high standards.
• Guide and oversee the Reservations Team, including training.
• Manage contracts and invoicing for wholesalers.

Skills

Guest Service Skills

Communication Skills

Problem Solving Skills

Organizational Skills

Attention to Detail

Time Management

Education

High School Diploma

Previous Reservations or Group Coordinator Experience

Supervisory/Management Experience

Tools

Maestro

File Maker Pro

Synxis

Microsoft Word

Microsoft Excel

Job description

Company Description

We are a family-owned Relais & Châteaux propertylocated on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Innis based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest.Wickaninnish Inn Careers

Job Description

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.

As a Reservations Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions.
• Serve as the primary contact for wholesalers, including managing contracts and invoicing.
• Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager.
• Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork.
• Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary.

Qualifications

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Superior communication skills, both verbal and written, and a calm and capable demeanor.
• Proven sound judgement and proactive and creative problem solving skills.
• A strong aptitude for attention to detail.
• Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment.
• A professionally groomed appearance.
• A positive and pro-active attitude.
• Previous Reservations or Group Coordinator experience.
• Previous Supervisory/Management experience an asset.
• Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.

A mutual understanding of your employment duration will be determined during your interview.

Salary/Wage:$50,730.00 per year.

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn:Employment Benefits

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.