Reservations Supervisor - InterContinental Brisbane

InterContinental Hotels Group; Golden Horseshoe; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join an established industry player as a Reservations Supervisor, where you will lead a dynamic team in optimizing guest bookings and ensuring exceptional service standards. This role offers a unique opportunity to shape the guest experience from the very first interaction. With a focus on collaboration and excellence, you will oversee the reservations department, guiding your team to meet revenue targets while maintaining the highest levels of guest satisfaction. If you thrive in a fast-paced hospitality environment and have a passion for delivering outstanding service, this position is perfect for you. Embrace the opportunity to grow within a global family of luxury hotels and make a lasting impact on guests' experiences.

Benefits

Accommodation benefits

Room discounts

Training opportunities

Qualifications

• Previous supervisory experience in hotel reservations is essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Supervise Reservations hosts and ensure daily tasks are completed.
• Assist in optimizing room bookings and achieving revenue targets.
• Train and coach the reservations team for high performance.

Skills

Supervisory experience in hotel reservations

Training and coaching skills

Communication skills

Problem-solving abilities

Multi-tasking abilities

Attention to detail

Time management skills

Fluency in English

Education

Experience in a hotel reservations team

Tools

Microsoft Office (Word, Excel, PowerPoint)

Opera

Concerto

Job description

Reservations Supervisor - InterContinental Brisbane

Hotel Brand: InterContinental
Location: Australia, Queensland, Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

To help orchestrate unforgettable stays for our guests, we’re now looking for a Reservations Supervisor, to join our reservations department and ensure each guest’s journey begins on the right note. Reporting into the Reservations Manager, you’ll assist in optimizing room bookings to achieve revenue targets and coordinate with various departments to maintain the highest level of guest satisfaction throughout their stay.

A little taste of your day-to-day

Every day is different, but as part of our team, you will:

1. Supervise and direct Reservations hosts in their day-to-day responsibilities.
2. Ensure Reservations hosts’ checklist is completed daily and other assigned tasks.
3. Assign Reservations hosts to respond promptly to incoming correspondence.
4. Assist and handle all training regarding Reservations.
5. Keep control on travel agent allotment.
6. Supervise and assist in all allocation of rooms.
7. Ensure Reservations hosts are familiar with all guest rooms, spa, dining and selling techniques, resort facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests.
8. Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.
9. Assist in determining room rates based on the selling tactics of the resort.
10. Assist the Reservations Manager to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
11. Coach, train and supervise the reservations agents.

What we need from you

1. Previous experience within a hotel reservations team in a supervisory capacity
2. Strong training, coaching and communication skills to develop and inspire a high-performing team
3. Excellent communication and problem-solving abilities to foster collaboration across departments and guests
4. Ability to remain calm under pressure and adapt to a dynamic hospitality environment
5. Multi-tasking abilities and attention to details
6. Effective time management, well-organized and structured
7. Proficiency in Microsoft Office Word, Excel, PowerPoint
8. Experience in Opera and Concerto preferred
9. Fluent in the English language
10. Impeccable grooming standards and good personal hygiene
11. Full working rights in Australia without restrictions

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.