Reservations Supervisor

The Wickaninnish Inn; Tofino; On-site; CAD 50,000 - 59,000; Full time

Job summary

A prestigious hotel in Tofino is seeking a Reservations Supervisor to lead the Reservations Team and ensure exceptional guest experiences. The ideal candidate brings hospitality expertise, strong organizational skills, and a passion for service excellence. This position offers a salary of $50,730 per year, with opportunities for growth in a supportive environment.

Benefits

Supportive work environment

Professional growth opportunities

Qualifications

• Willingness to learn in a team environment.
• Demonstrated willingness to exceed guest expectations.
• Proven sound judgement and problem-solving skills.
• Ability to manage a large workload in a high-pressure environment.

Responsibilities

• Ensure personalized guest service meeting industry standards.
• Guide and oversee the Reservations Team.
• Manage contracts and invoicing.
• Engage in telephone sales and system entry of reservations.

Skills

Exemplary guest service skills

Strong organizational skills

Superior communication skills

Attention to detail

Education

Previous Reservations or Group Coordinator experience

Valid BC Class 5 Driver’s License

Tools

Maestro

File Maker Pro

Synxis

Word

Excel

Job description

Open to International applicants with valid Canadian Work permits: Yes

Join our Front Office Team as a Reservations Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

We are looking for a talented and passionate individual who will bring a combination of reservations expertise and an ability to inspire, support, and lead a driven team of skilled people proud to deliver our guests a memorable, world-class experience on the West Coast of Canada.

As a Reservations Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Guide, support and oversee the Reservations Team as they strive to deliver exceptional experiences, including training of new staff, performance reviews and other Human Resource functions.
• Serve as the primary contact for wholesalers, including managing contracts and invoicing.
• Engage in telephone sales, system entry of reservations, yield management recommendations, and management of online booking systems.
• Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary.
• Participate in the creation and achievement of the top line budget for the Front Office department as directed by the Front Office Manager.
• Perform clerical responsibilities such as maintenance of reservations files and day to day operational paperwork.
• Assist on the Guest Reception Desk in the capacity of Front Office Supervisor when necessary.

Responsibilities & Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Superior communication skills, both verbal and written, and a calm and capable demeanor.
• Proven sound judgement and proactive and creative problem solving skills.
• A strong aptitude for attention to detail.
• Strong organizational and time management skills; The ability to manage a large workload and multi task in a high pressure environment.
• A professionally groomed appearance.
• A positive and pro-active attitude.
• Previous Reservations or Group Coordinator experience.
• Previous Supervisory/Management experience an asset.
• Working knowledge of Maestro, File Maker Pro, Online systems (e.g. Synxis), Pro Salon, Word and Excel an asset.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.
• A valid BC Class 5 Driver’s License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.

A mutual understanding of your employment duration will be determined during your interview.

Salary/Wage: $50,730.00 per year.

Other Perks/Benefits

Job Application Process

To apply for this career opportunity, please provide a resume and cover letter by clicking ‘Apply Now’. By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.