Reservations & Royal Service Agent

Accor Hotels; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a renowned hotel as a Reservations & Royal Service Agent, where your warm service will create lasting memories for guests. This full-time role offers a competitive starting pay and opportunities for growth as you help guests with reservations and enhance their experience at a premier mountain destination. With perks like subsidized accommodation and leisure benefits, this position is perfect for those looking to launch their career in hospitality. Embrace the adventure and be part of a team that values exceptional service and guest satisfaction.

Benefits

Subsidized Staff Accommodation

Complimentary Meals

Employee Travel Program

Golf/Ski Passes

Qualifications

• Previous customer-related experience required.
• Experience with Front Office or Reservations is an asset.

Responsibilities

• Provide seamless service for guests and colleagues.
• Book and manage room reservations using the Property Management System.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Selling Skills

Telephone Etiquette

Education

High School Diploma

Tools

Property Management System

Opera Cloud

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Reservations & Royal Service Agent

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

This is a full-time, permanentposition, starting inJune 2025.

Starting Rate of Pay:$21.50 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90

Job Duties Include:

• Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
• Assist all external and internal callers and redirecting if/when necessary
• Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
• Book and enter room reservation requests using the Property Management System
• Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
• Update reservations ensuring a flawless check in and check out process
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

Qualifications

• Previous customer related experience required
• Previous Front Office or Reservations experience is an asset
• Previous Property Manager System experience preferred
• Working knowledge of Opera Cloud is an asset
• Strong interpersonal and problem solving abilities
• Professional telephone manner and demeanor with a natural response "smile" on the phone
• Demonstrated numerical aptitude with strong selling and assertiveness skills is a must

Job Perks & Benefits:

• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:Whether you're just launching your career or looking for a new adventure, we invite you to visitwww.Whister-Jobs.cato learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].