Reservations Manager - InterContinental Brisbane

InterContinental Hotels Group; Golden Horseshoe; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Reservations Manager to lead their reservations department. This role is pivotal in ensuring that each guest's journey begins smoothly, optimizing room bookings, and coordinating with various departments to maintain high guest satisfaction. The ideal candidate will possess strong leadership and communication skills, with a proven track record in hotel reservations. Join a global family where you can make a difference and enjoy great benefits, including accommodation packages and superb training opportunities. If you're passionate about hospitality and ready to take on a dynamic role, we want to hear from you!

Benefits

Accommodation Package

Room Discounts

Training Opportunities

Qualifications

• 5+ years in hotel reservations, with 2+ years in a managerial role.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead the reservations department to ensure guest satisfaction.
• Optimize room bookings and achieve revenue targets.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Multi-tasking

Attention to Detail

Tools

Microsoft Office

Opera

Concerto

Job description

Reservations Manager - InterContinental Brisbane

Hotel Brand: InterContinental
Location: Australia, Queensland, Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions.

To help orchestrate unforgettable stays for our guests, we’re now looking for a Reservations Manager, to lead our reservations department and ensure each guest’s journey begins on the right note. Reporting into the Director of Sales & Marketing, you’ll optimise room bookings to achieve revenue targets and coordinate with various departments to maintain the highest level of guest satisfaction throughout.

A little taste of your day-to-day

• Maintain a set of core operational standards that are followed through each day, e.g. Rooms on the Books, daily review of ‘close-outs’, daily management of all reservations systems.
• Ensure that all reservations are 100% accurate and are always completed in line with brand standards.
• Work towards achieving budgeted occupancy and ADR.
• Proactively manage all market segments to maximise room yield and exceed budget sales.
• Ensure effective selling strategies, rate management and monitoring of competitor performance to maximise room revenue.
• Assist with the weekly forecasting and annual budget submissions.
• Be knowledgeable of the hotel and group’s facilities to maximise all sales opportunities.
• Handle all guest enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest’s full satisfaction.
• Ensure that all information regarding a guest that may improve the quality of their stay is passed onto appropriate departments.
• Work closely and successfully with Sales, Marketing, Conferencing, Rooms, Revenue and Finance.
• Coach, lead, train and mentor the reservations team.

What we need from you

• A minimum of 5 years’ experience in hotel reservations team, with at least 2 years in a managerial role.
• Strong leadership, training, coaching and communication skills to develop and inspire a high-performing team.
• Excellent communication and problem-solving abilities to foster collaboration across departments and guests.
• Ability to remain calm under pressure and adapt to a dynamic hospitality environment.
• Multi-tasking abilities and attention to detail.
• Effective time management, well-organized and structured.
• Proficiency in Microsoft Office Word, Excel, PowerPoint.
• Experience in Opera and Concerto preferred.
• Fluent in the English language.
• Impeccable grooming standards and good personal hygiene.
• Full working rights in Australia without restrictions.

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.