Reservations Manager

Discover Banff Tours; Banff; On-site; CAD 70,000 - 75,000; Full time

Job summary

A prominent travel service company in Banff is looking for a Reservations Manager who will lead a high-performing team while ensuring a seamless guest experience. This role requires at least 3 years in a leadership position within a service-oriented environment. The ideal candidate will possess strong organizational skills and effective communication abilities. This full-time role offers a competitive salary, extended health benefits, and the chance to work in stunning mountain surroundings.

Benefits

Competitive salary

Extended health & dental care

RRSP matching

Paid medical and personal days

Incentive bonus tied to team sales

Casual dress

Weekly check-ins with management

Qualifications

• 3+ years in tourism, reservations, hospitality, or service-based leadership roles.
• Experience managing teams in high-volume, high-velocity environments.
• Familiarity with booking systems like Ventrata (or similar).

Responsibilities

• Manage, mentor, and develop a front-of-house and back-of-house team.
• Ensure sales targets are met and track KPIs.
• Elevate guest experience by training teams in customer service.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Problem Solving

Tools

Ventrata

Humanity

Payworks

Job description

Join to apply for the Reservations Manager role at Discover Banff Tours

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Join to apply for the Reservations Manager role at Discover Banff Tours

This range is provided by Discover Banff Tours. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$70,000.00 / yr - CA$75,000.00 / yr

You’ll Love Leading in Banff Like This.

At Discover Banff Tours we curate once-in-a-lifetime experiences across the Rockies. And as our next Reservations Manager , you’ll be the strategic glue holding our high-performing reservations team together. From our in-house adventures to white-labeled partnerships, you’ll oversee the team that books it all ensuring every guest interaction is seamless, memorable, and driven by connection.

Location : Banff, Alberta

Schedule : Monday to Friday

Team Size : ~15 (scales seasonally)

Function : High-volume, multi-brand centralized reservations

What Makes This Role Different

We’re not managing one product. We’re selling for multiple brands, managing centralized services, and navigating a wide variety of customer needs, all under one roof. It’s fast-paced, high-volume, and full of moving parts. You won’t be a shift-based floor manager but you’ll be a coach, decision-maker, and go-to leader with strong operational instincts and killer follow-through.

What You’ll Own

• Team Leadership : Manage, mentor, and develop a front-of-house and back-of-house team that handles bookings, service, and sales across multiple brands.
• Sales & Performance : Ensure targets are met (and celebrated), track KPIs, and guide the team through our bonus incentive structure.
• Guest Experience : Elevate first impressions - train your team to be friendly, informed, and focused on helping guests find the right tour or activity.
• Inventory & Systems : Monitor Ventrata and other systems to keep availability accurate, working cross-functionally to optimize yield.
• Training & Development : Build playbooks and decision trees to support quicker ramp-up and independence on the team.
• Strategic Partner Management : Liaise with third-party operators, manage contracts, and keep tour info accurate and up to date.
• Cross-Functional Leadership : Attend weekly leadership meetings, collaborate with operations and admin teams, and help shape company direction.

The Right Candidate Will Demonstrate on Their Resume :

3+ years in tourism, reservations, hospitality, or service-based leadership roles

Experience managing teams in high-volume, high-velocity environments

Familiarity with booking systems like Ventrata (or similar)

Responsibilities that outline a requirement for strong communication, scheduling, and operations skills

Experience with tools like Humanity, Payworks, and other day-to-day business platforms

Eligibility to work in Canada without restriction and ideally already in the Bow Valley

During the Interview Process, We’ll Be Looking for Behaviours That Demonstrate :

A calm presence and confidence in leading others without micromanaging

A knack for breaking down problems, communicating solutions, and learning from mistakes

Ability to teach, mentor, and lead by example

A growth mindset and a willingness to roll up your sleeves to get things done

Curiosity, empathy, and the ability to train and empower others quickly

High accountability, follow-through, and comfort working closely with leadership

A love for variety and an ability to stay organized while juggling competing priorities

The Perks

Competitive salary : $70,000 – $75,000 , based on experience

Extended health & dental care

RRSP matching

Paid medical and personal days

Incentive bonus tied to team sales

Casual dress + industry discounts

Weekly check-ins with the General Manager (you’ll be heard)

The Rockies as your backyard and you get to experience the tours yourself

Ready to take the reins on the most dynamic sales and service team in Banff?

Apply with your resume and cover letter in one document. We’ll be reaching out to candidates who meet the requirements and are ready to bring a calm, confident presence to the wild world of reservations.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Customer Service

Industries

Travel Arrangements and Hospitality

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