Reservations Agent

Bally's Corporation; Halton Hills; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic global casino-entertainment company as a Reservation Agent. This role is pivotal in creating a positive first impression for guests, requiring exceptional communication and customer service skills. As the first point of contact, you'll enhance guest experiences by answering inquiries, managing reservations, and providing information about amenities. You'll thrive in a fast-paced environment, utilizing your problem-solving skills to handle complaints and ensure guest satisfaction. With competitive salary and benefits, this is an exciting opportunity to be part of a growing company that values its employees and offers a supportive work environment.

Benefits

Health Coverage

401(K) with Company Match

Employee Discounts

Qualifications

• High energy and positive appearance are essential.
• Ability to handle instructions and deal tactfully with guests.

Responsibilities

• Enhance guest experience through exceptional service.
• Answer calls promptly and handle inquiries about property amenities.
• Enter and confirm reservations and assist with guest requests.

Skills

Communication Skills

Customer Service

Typing Proficiency

Problem-Solving

Education

High School Diploma or GED

Job description

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands its international footprint and enhances its entertainment offerings. It also owns Bally's Interactive International, Bally Bet, and Bally Casino, which are leading platforms in interactive gaming, sports betting, and iCasino, respectively.

Role:

The Reservation Agent performs tasks including making reservations, answering and routing calls, checking out guests, delivering messages, handling complaints, and disseminating information. As often the first point of contact for guests, they play a crucial role in creating a positive first impression. They must use reservation scripts naturally, without sounding scripted.

Responsibilities:

1. Enhance guest experience through exceptional service.
2. Answer calls promptly and according to standards.
3. Handle inquiries about property amenities, directions, and hours.
4. Relay guest requests and messages to appropriate staff.
5. Enter and confirm reservations, quote rates, and explain amenities.
6. Utilize sales techniques to maximize occupancy and revenue.
7. Assist with guest requests, resolve complaints, and ensure billing accuracy.
8. Manage correspondence via email and fax.
9. Coordinate with other departments for guest issues.
10. Perform checkout procedures and review reservations for accuracy.
11. Offer additional services like dinner reservations or concert tickets as needed.

Qualifications:

• High school diploma or GED.
• Professional and positive appearance.
• High energy, proficiency in typing, and good communication skills.
• Ability to handle instructions and deal tactfully with guests.
• Maintain composure under stress and work flexible hours.
• Basic reading and math skills.

Training:

Mandatory compliance training within 30 days of hire, including courses on safety, cybersecurity, responsible gaming, and harassment prevention.

Working Conditions:

Physical demands include standing, walking, sitting, and occasional lifting or pushing. Environmental conditions vary, and physical effort is classified as light work.

Benefits:

• Competitive salary with performance reviews.
• Health coverage, 401(K) with company match, perks, and discounts.

This description is not exhaustive; duties may change at any time.

Join Bally's!

We look forward to meeting you!