Reservations Agent

Onni Group of Companies; District of North Vancouver; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Annual education allowance

Referral program

Collaborative culture and team events

Local discounts

Friends and Family rates

Job summary

Onni is seeking a Reservation Agent to handle guest inquiries by phone, email, and online channels for our hotel brands in the Vancouver area. You will input bookings into HMS, quote rates, discuss packages, and upsell room types while maintaining brand standards.

The role requires a high school diploma, hospitality or business background is a plus, and experience in hotels or call centers. Strong English communication, organization, and teamwork are essential; knowledge of HMS, Autohost, or

Qualifications

• High school diploma or equivalent required; hospitality or business administration education is an asset.
• Previous experience in hotel, call center, or customer service preferred.
• Proficiency with reservation systems (HMS, Autohost, SynXis) is a strong asset.
• Excellent verbal and written English communication; additional languages are a plus.

Responsibilities

• Respond to reservation inquiries by phone, email, and online platforms for Level Hotels & Furnished Suites and Steveston Waterfront Hotel.
• Input guest reservation details accurately into HMS.
• Provide information about room rates, availability, packages, and hotel amenities.
• Upsell room types to maximize revenue.
• Modify, cancel, or confirm existing reservations as requested.
• Block and re-block reservations to increase availability.
• Follow up to ensure arrivals have completed required portal information.
• Process deposits, prepayments, and special requests.
• Collaborate with Front Office and Sales to meet guest needs.
• Handle group bookings and corporate reservations as assigned.

Skills

Communication skills

Multitasking

Organizational skills

Team player

Education

High school diploma

Hospitality education

Tools

HMS

Autohost

SynXis

Job description

Perks and Benefits:

• Competitive pay & a Comprehensive Benefits Package with multiple options to choose from
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Local discounts to restaurants and businesses
• Friends and Family rates at our hospitality brands.

About this position:

The Reservation Agent is responsible for handling guest reservation inquiries in a courteous, professional, and efficient manner. The agent plays a vital role in maximizing hotel occupancy and revenue while providing exceptional guest service. This role requires strong communication skills, attention to detail, and the ability to work with reservation systems and database.

What You Will Do:

• Respond to reservation inquiries by phone, email, and online platforms in a prompt and professional manner for the Level Hotels & Furnished Suites portfolio and Steveston Waterfront Hotel.
• Accurately input guest reservation details into the property management system (HMS).
• Provide information about room rates, availability, packages, and hotel amenities.
• Upsell room types to maximize revenue.
• Modify, cancel, or confirm existing reservations as requested.
• Block and re-block reservations as needed to increase availability.
• Follow up to ensure arrivals have completed the required portal information.
• Process deposits, prepayments, and special requests.
• Collaborate with the Front Office and Sales departments to ensure guest needs are met.
• Handle group bookings and corporate account reservations as assigned.
• Maintain knowledge of local events, attractions, and travel trends in Vancouver, Chicago, Los Angeles, and Seaatle to assist guests with planning.
• Follow standard operating procedures and policies for reservations and data protection.
• Provide exemplary service in accordance with brand standards.

What You Will Bring:

• High school diploma or equivalent required; hospitality or business administration education is an asset.
• Previous experience in a hotel, call center, or customer service environment preferred.
• Proficiency with reservation systems (e.g., HMS, Autohost, SynXis) is a strong asset.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong organizational and multitasking abilities.
• Professional demeanor and a guest-focused attitude.
• Able to work independently and as part of a team.

Salary Range:

$58,000

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.