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A leading hospitality group in Vancouver is seeking a Reservation Agent passionate about enhancing guest experiences. The role involves managing reservations, providing exceptional customer service, and ensuring guest information is accurately recorded. Ideal candidates will have strong communication skills and a background in hospitality.
About Us
Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!
The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Ourboutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.
The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.
Position Summary
The Reservation Agent will accurately record guest information, including payment information, and advise customers on available upgrades or specials that may enhance their experience with us. You help guests in altering or canceling reservations, as necessary. Our ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen attention to detail.
Position Responsibilities
Skills & Qualifications
Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/378