Reservation & Revenue Manager

Rosemead House; Victoria; On-site; CAD 45,000 - 65,000; Full time

Job summary

A boutique hospitality destination in Victoria is seeking a full-time Reservations Manager to oversee its booking system and ensure excellent customer service. The ideal candidate will have experience in reservations and sales, along with strong organizational skills. The role requires flexibility in scheduling, including weekends and holidays. This is an on-site position that promises a unique blend of traditional and modern luxury.

Qualifications

• Experience with reservations and customer service is mandatory.
• Must demonstrate excellent communication skills.
• Background in sales preferred.
• Experience in training staff is a plus.
• Strong organizational and multitasking abilities required.
• Knowledge of hospitality industry standards is essential.
• Proficiency in reservation software is necessary.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Oversee and manage the reservation system.
• Provide excellent customer service.
• Communicate with guests for a seamless booking experience.
• Handle sales inquiries.
• Train new staff members.
• Collaborate with departments for guest satisfaction.

Skills

Experience with reservations and customer service

Excellent communication skills

Background in sales

Training staff experience

Strong organizational abilities

Multitasking abilities

Knowledge of hospitality standards

Proficiency in reservation software

Job description

Company Description

Rosemead House is an Edwardian manor in Esquimalt, Vancouver Island, reimagined as a heritage destination offering an immersive escape into a time of craftsmanship and elegance. With 28 uniquely appointed rooms and suites, Rosemead House promises a blend of old-world charm and modern luxury. Guests can dine at Janevca, enjoy botanical treatments at Salt & Ivy Spa, and partake in intimate weddings and cultural events. Every detail at Rosemead House is chosen with intent to create an experience of beauty and wonder.

Role Description

This is a full-time, on-site role for a Reservations Manager at Rosemead House, located in Esquimalt, Vancouver Island, Canada. The Reservations Manager will oversee and manage the reservation system, provide excellent customer service, and communicate with guests to ensure a seamless booking experience. The role will involve handling sales inquiries, training new staff members, and collaborating with other departments to maximize guest satisfaction and operational efficiency.

Qualifications

• Experience with reservations and customer service
• Excellent communication skills
• Background in sales
• Experience in training staff
• Strong organizational and multitasking abilities
• Knowledge of hospitality industry standards and practices
• Proficiency in reservation software and systems
• Flexibility to work varying shifts, including weekends and holidays

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