Reservation Manager

U-Haul; Port Moody; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Reservation Manager Agent, where you'll thrive in a dynamic environment focused on customer service and teamwork. In this role, you'll assist customers and support field teams with equipment reservations, ensuring efficient inventory management. You'll receive valuable on-the-job training and have opportunities for personal and professional growth. With a commitment to health and wellness, this organization fosters a supportive culture that values its employees. If you're results-oriented and enjoy a fast-paced work environment, this is the perfect opportunity for you.

Benefits

Paid Holidays

Vacation

Sick Days

Gym Reimbursement Program

Opportunities for Advancement

Valuable On-the-Job Training

Deferred Profit-Sharing Plan

You Matter Program (EAP)

Wellness Programs

Discounts on Apple Products

Qualifications

• High school diploma or equivalent required.
• Proficient in customer service, time management, and multitasking.

Responsibilities

• Assist customers with calls and reservation management.
• Support field team members with equipment placement and inventory.
• Review reports for effective equipment and reservation management.

Skills

Customer Service

Time Management

Multitasking

Office Equipment Knowledge

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Multiline Phones

Email

Job description

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

Responsibilities:

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Benefits:

• Paid holidays, vacation, and sick days, if eligible
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Minimum Qualifications:

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.