Reservation CSA

Calm Air International; Winnipeg; On-site; CAD 34,000 - 54,000; Full time

Job summary

Calm Air International is seeking Reservations Agents to provide travel assistance and trip planning for Calm Air passengers. You will handle reservations, fare checks, and passenger inquiries while upholding Calm Air policies and service standards.

Shift work is required, including mornings, afternoons, evenings and weekends. Candidates with knowledge of Amelia, strong customer service skills, and the ability to work under pressure are preferred.

Qualifications

• High school diploma or GED is preferred.
• Knowledge of Amelia Reservation system is an asset.
• Basic computer skills (Word, Excel, Office).
• Knowledge of airline operations is an asset.
• Excellent leadership, interpersonal and communication skills.
• Must have excellent customer service skills and exceptional telephone etiquette.
• Must be able to work independently or in a team setting.
• Ability to work efficiently and accurately under pressure.
• Must have own transportation to and from work.
• Must be able to obtain and maintain an Enhanced Security Clearance qualification.
• Preference given to Inuit Land Claims Beneficiaries.
• Inuktitut language considered an asset.

Responsibilities

• Create, check, and make changes to passenger flight reservations
• Check flight information, fares, and fare rules
• Assist other stations with reservations, payments and manifests as required
• Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
• Assist with the tracing of missing passenger baggage when required
• Answer passenger inquiries over the phone and through email
• Assist Pass Bureau with staff travel bookings and payments as required
• Other duties as required

Skills

Customer service

Telephone etiquette

Communication skills

Leadership

Teamwork

Independence

Pressure handling

Education

High school diploma or GED

Tools

Amelia Reservation system

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

What You'll Get to Do

Calm Air Reservations Agents provide travel assistance and trip planning to our passengers. In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers. They provide exemplary customer service while adhering to Calm Air policies and regulations.

• Create, check, and make changes to passenger flight reservations
• Check flight information, fares, and fare rules
• Assist other stations with reservations, payments and manifests as required
• Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
• Assist with the tracing of missing passenger baggage when required
• Answer passenger inquiries over the phone and through email
• Assist Pass Bureau with staff travel bookings and payments as required
• Other duties as required

Hours of Work

• Shift work is required and may include mornings/afternoons, evenings and weekends

Skills & Experience We Value

• High school diploma or general education degree (GED) an asset
• Knowledge of Amelia Reservation system an asset
• Basic Computer skills (word, excel, office)
• Knowledge of an airline’s operations an asset
• Excellent leadership, interpersonal and communication skills
• Must have excellent customer service skills and exceptional telephone etiquette
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut language considered an asset