Reservation Agent - Internal Candidates Only

Grey Eagle Resort & Casino; Calgary; On-site; CAD 28,000 - 38,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary seeks a Reservation Agent to promote and sell room nights, providing exceptional service to guests. The role requires working in a fast-paced hotel environment and maintaining high standards of accuracy and courtesy.

Minimum 2 years of hotel experience is preferred. Fluency in English is required; knowledge of additional languages is a plus. Applicants should be able to work flexible hours including nights and weekends.

Qualifications

• Minimum 2 years experience in full service hotel preferred.
• Basic computer skills including Word, Excel, and Internet.
• Must be fluent English; other languages are an asset.

Responsibilities

• Promotes and sells room nights to existing and potential clients.
• Provide efficient and courteous service to each guest.
• Operate according to policies, procedures, and standards set by management.

Skills

Reservations system

Voucher procedures

Multilingual asset

Criminal record check

Customer service

Tools

Microsoft Word

Excel

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut'ina First Nation, Grey Eagle Resort & Casino is Calgary's number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be able to work rapidly during busy periods while remaining calm and professional.

Education And Experience

• Minimum 2 years experience in full service hotel preferred
• Basic computer skills including but not limited to Microsoft Word, Excel, and the Internet
• Knowledge of the area and surrounding attractions

Knowledge, Skills and Abilities

• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc
• Must have working knowledge of voucher procedures, gift certificates
• Must be 19 years of age or older
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays)
• Willing to submit to a criminal record check with results acceptable to the organization, standards and position
• Must have employment eligibility in Canada
• Must be fluent English. Fluency in multiple languages is considered an asset.

We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please.

Priority will be given to Tsuut'ina Nation members.