Reservation Agent

Accor Apartments & Realty; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Reservations Agent to enhance guest experiences at a premier hotel. This role involves managing reservations, addressing guest inquiries, and ensuring a seamless check-in process. With a focus on customer service, you will suggest upgrades and fulfill guest requests to elevate their stay. Join a dynamic team where your contributions directly impact guest satisfaction and experience the vibrant hospitality industry firsthand. If you are passionate about providing exceptional service and enjoy working in a fast-paced environment, this opportunity is perfect for you!

Benefits

ALL Heartist Membership discounts

Family & Friends Discounts

Accor Live Limitless Loyalty Program

Access to training platforms

Global networking opportunities

Worldwide career opportunities

Qualifications

• Exceptional communication and customer service skills are essential.
• Previous hospitality experience is preferred but not mandatory.

Responsibilities

• Manage reservations via phone, email, and online platforms.
• Be the first point of contact for guest inquiries and modifications.
• Handle payment transactions and maintain reservation records.

Skills

Customer service orientation

Exceptional communication skills

Problem-solving skills

Team player

Experience in hospitality

Proficiency in reservation systems

Tools

Reservation systems

Property management systems

Job description

Peppers Soul, 8 The Esplanade, Surfers Paradise, Queensland, Australia Req #4762

Monday, 14 April 2025

Peppers Soul Surfers Paradise is centrally located within the tourism hot spot of Queensland’s Gold Coast and within walking distance of the light rail. Peppers Soul towers above the ocean offering a selection of one, two and three Bedroom apartments over 77 levels. Guests can enjoy sweeping vistas of the famous Surfers Paradise beach from their rooms or while dining and experiencing a signature cocktail at Hyde Paradiso, the place to be seen by the sea! On your days off, be spoilt for choice with all that Surfers Paradise has to offer with restaurants, nightclubs, beaches, shopping and more all at your doorstep!

Purpose

As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

Primary Responsibilities

• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay.
• Safely and securely handle payment transactions, verifying billing details for accuracy.
• Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay.
• Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.
• Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.

Skills and Experience

• Customer service-oriented with exceptional communication skills.
• Previous experience in a similar role in the hospitality industry is preferred.
• Proficiency in using reservation and property management systems is a plus.
• Problem-solving skills and the ability to remain calm under pressure.
• Team player with a positive attitude and willingness to go the extra mile.

Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy.
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.