Research Director (Financial Services)

Leger; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading market research firm in Toronto is seeking a Research Director to oversee research studies and grow client accounts. The successful candidate will need extensive experience in market research and strategic consulting, with a strong focus on client management and analytical skills. Bilingual candidates (English/French) are preferred. This role will also provide mentorship to research managers and ensure project delivery meets quality standards.

Qualifications

• 7 years' experience in market research or strategic consulting industry.
• 5 years' experience with supplier-side custom research.
• Bilingual (English/French) is a strong asset.

Responsibilities

• Oversee large-scale or complex market research projects.
• Grow client accounts through strategic counseling.
• Ensure projects are delivered on time and meet quality standards.

Skills

Client Management

Organizational skills

Analytical skills

Problem-solving mindset

Communication and presentation

Education

Bachelor’s degree in Sociology, Psychology, Business or related field

Job description

SUMMARY

The Research Director is responsible for overseeing the design and implementation of research studies; growing client accounts by understand their needs, guiding the research strategy, and providing insightful presentation. The role provides mentorship and direction to the research managers. To be successful, you must be experienced in the market research techniques, works to ensure profitability, quality control and project timeline while actively contributes to the (Financial Services) division’s objectives.

RESPONSIBILITIES

• Participate in the development of RFPs.
• Ownership of client accounts and grow the accounts by providing strategic counseling.
• Oversee the full cycle of large-scale or complex market research projects: from research methodology, questionnaire design, data analysis, report writing, and providing strategic recommendations.
• Ensure all project management steps in collaboration with the operations team are on track and delivery to clients on time. This includes validation of the questionnaire in test mode, training of interviewers, coordination of project fielding, monitoring and validating the pre-test, day-to-day monitoring of the fielded project, monitoring of qualitative projects (recruiting, incentives, etc.), and coordination of end-of-field steps.

QUALIFICATIONS

• Bachelor’s degree in Sociology, Psychology, Business or related field OR equivalent experience.
• 7 years’ experience in the market research or strategic consulting industry as a consultant or market/ strategic research professional.
• 5 years’ experience with supplier-side custom research experience.
• 5 years' experience in Finanical Industry or other highly regulated sectors.
• Bilingual (English/French) is a strong asset.

SKILLS

• Strong Client Management skill: Adept at building and nurturing client relationships, understanding client needs and turning them into business opportunities.
• Strong organizational skills: Ability to prioritize and manage multiple projects at once, working with different teams.
• Strong analytical skills: Ability to analyze data based on the needs of clients and the research objectives.
• A problem-solving mindset: To identify, communicate and propose solutions to problems that may arise.
• Excellent communication and presentation skills: Ability to convey complex data and insights in a clear and compelling manner.