Reputation & Community Engagement Specialist

Super.com; Canada; Remote; CAD 68,000 - 96,000; Full time

Job summary

A leading tech company is seeking a Reputation & Community Engagement Specialist to manage community interactions across platforms like Reddit and Facebook, ensuring a consistent and authentic brand voice. This hands-on role involves community moderation, review oversight, and campaign collaboration. Applicants should have 2-4 years of related experience and excellent communication skills. The role offers remote-first flexibility and competitive compensation.

Benefits

Unlimited PTO

Weekly UberEats credits

Flexible work hours

Parental leave

Qualifications

• 2–4 years of experience in community moderation or digital brand engagement.
• Proven expertise in Reddit and social media moderation.
• Excellent written communication skills with authentic engagement.

Responsibilities

• Own moderation on community platforms ensuring consistency.
• Oversee reviews and manage response quality.
• Lead campaigns that showcase positive customer interactions.

Skills

Community moderation

Reputation management

Strong written communication

Data analysis

Tools

Trustpilot

Social media platforms

Job description

Overview

We started Super.com to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

Join us as a Reputation & Community Engagement Specialist. You’ll own reputation and community management across Reddit, review platforms, social channels, and public forums, ensuring Super.com’s voice is consistent, authentic, and trusted wherever customers engage with us. Your work will be both reactive (responding to high-impact reviews and mentions quickly and effectively) and proactive (shaping narratives, building credibility assets, creating outreach programs, and launching an ambassador program that builds advocacy and loyalty).

This is a hands-on role that blends community moderation, review management, ambassador program development, and narrative control. You’ll collaborate closely with Customer Success, Marketing, Social Media, and Product teams, ensuring every public touchpoint reflects trust and transparency. You’ll be part of a mission-aligned team with specific goals and a strong focus on initiatives that carry high visibility across the company.

Your mission: turn every review, comment, and community thread into an opportunity to build trust and influence the conversation, making Super.com a brand that customers see as reliable, credible, and customer-first.

Responsibilities

• Community Moderation & Advocacy: Own moderation and engagement on Reddit, Facebook, and Instagram, ensuring tone and narrative are consistent and proactive.
• Build credibility and trust in communities by engaging authentically, resolving misinformation, and highlighting customer wins.
• Lead proactive moderation on ad comments to prevent sentiment erosion.
• Design and launch a customer ambassador program, building a community of advocates who generate authentic content, share positive experiences, and strengthen Super.com’s reputation.

• Review Oversight: Oversee and audit agent responses across public review sites, holding teams accountable to quality, consistency, and SLAs.
• Measure efficiency and effectiveness of review handling, tracking sentiment, volume, and response performance.
• Report insights and risks to leadership, shaping improvements that protect and strengthen our public reputation.

• Campaigns & Collaboration: Lead campaigns that showcase reviews and credibility assets.
• Partner with Social Media to repurpose positive reviews and strengthen brand presence.

• Data & Reporting: Consolidate review and community data into clear insights.
• Highlight trends, risks, and opportunities to inform cross-team strategies.

About You

• 2–4 years of experience in community moderation, online reputation management, or digital brand engagement.
• Strong familiarity with platforms like Trustpilot, App/Play Stores, and social media moderation environments.
• Proven expertise in Reddit, with a deep understanding of the platform’s culture, rules, and subcommunity dynamics, and direct experience moderating or actively engaging on the platform.
• Experience building or supporting ambassador, advocacy, or influencer-style programs that turn customers into active brand supporters.
• Excellent written communication skills, with the ability to adapt voice to align with brand tone while engaging authentically.
• Comfortable escalating critical insights cross-functionally and managing multiple channels simultaneously.
• Data-driven mindset: ability to track, interpret, and report on sentiment and engagement trends.

Bonus Points

• Experience in fintech, travel, or SaaS industries.
• Proven success in reducing negative sentiment or driving positive review acquisition.
• Familiarity with tools for sentiment analysis, review monitoring, or social listening.
• Background in campaign execution or lifecycle marketing.

Compensation & Perks

Salary ranges are remote-first and benchmarked to your location. Specific ranges will be confirmed during hiring. Canada: Tier 1: 71,000 - 96,000 CAD; Greater Toronto Area and Metro Vancouver regions. Tier 2: 68,000 - 91,000 CAD for all other regions. USA: 55,000 - 96,000 USD.

As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.

At Super.com, we believe in supporting our team so they can thrive—both at work and in life.

Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.

Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.

Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.

Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.

Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.

Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.