REPRESENTATIVE, IT TECHNICAL SUPPORT

MSC - Mediterranean Shipping Company; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global shipping company is seeking a representative for IT Technical Support. This role will provide extensive technical assistance to users across Canada, ensuring reliable IT service in a dynamic environment. Candidates should have strong troubleshooting abilities, communication skills, and experience in supporting various IT systems. This position offers a collaborative and supportive team culture, with numerous employee benefits.

Benefits

Flexible health and dental benefits

RRSP coverage with company matching

Tailored training program opportunities

Employee mentorship and leadership opportunities

Community involvement

Gym facility

Health & Wellness Program

Qualifications

• 3+ Years of IT Support experience in a corporate environment, ideally within a large or global company.
• Hands-on experience supporting users across multiple locations.
• Experience with troubleshooting Windows 11 and iOS in enterprise environments.

Responsibilities

• Provide end-user support for hardware, software and phones.
• Troubleshoot Level 1 and 2 issues involving Windows and iOS devices.
• Document issues and solutions in the helpdesk system.

Skills

Problem-solving skills

Bilingual (French/English)

Attention to detail

Multitasking

Proactive mindset

Tools

Microsoft 365

Active Directory

Azure

ServiceNow

PowerShell

Job description

Job Description

Job Description

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.

Job Description

Position Summary :

Representative, IT Technical Support provides technical support to users across multiple office locations in Canada, as a part of a large-scale global organization following the HQ policies. The role involves handling both frontline and more advanced technical tasks, ensuring reliable IT service delivery in a dynamic and high-volume environment. The ideal candidate will demonstrate strong troubleshooting ability, excelent communication skills and a proactive approach to issue resolution and documentation.

Level of Responsibility

Enhanced task complexity and accountability to customer. Enhanced autonomy in role, contributing significantly to team / organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff.

Qualifications

Key Tasks

• Provide end-user support for hardware, software and phones in person, via phone, email and ticketing system.
• Troubleshoot Level 1 and 2 issues involving Windows, iOS devices and Multi-Function Xerox Printers.
• Install and configure operating systems, standard applications and updates.
• Create and manage user accounts, Security Groups, DLs, Mailboxes and Passwords in MIM.
• Inventory management and device lifecycle management (provisioning, deployment, reimaging, decommissioning)
• Escalate unresolved technical problems to Senior IT staff.
• Assist with Onboarding and offboarding employees (desk / device setup, access, etc.)
• Follow IT policies and procedures to ensure consistence service delivery and SLA adherence.
• Collaborate with global IT teams and HQ.
• Document issues, resolutions and common solutions in the helpdesk system.
• Contribute to continuous improvement by identifying recurring issues and proposing long-term solutions.

Technical skills :

Proficient in supporting Windows 11 and iOS (iPhone) in enterprise environments.

Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) troubleshooting.

Experience with user account and access management in Active Directory and Microsoft 365

Intermediate knowledge of networking concepts (IP, DNS, DHCP, VPN)

Experience working and management of Azure environments

Create, manage and tuning of Azure virtual machines, applications, and resources

Experience with FTP protocol and scripting with PowerShell, Python etc.

Basic understanding of Database structure and SQL server maintenance

Experience with Ticketing systems (e.g., ServiceNow).

Understanding IT security fundamentals (Phishing awareness, Safe browsing, password hygiene, MFA)

Knowledge of device endpoint management tools such as Intune (preferred)

Knowledge of conference room equipment video equipment ( Barco, Logitech, etc)

Note : As a part of the in-person interview process, a brief technical assessment may be conducted to evaluate the candidate’s practical skills and suitability for this role.

Soft Skills :

Strong problem-solving skills and attention to detail

Ability to multitask and prioritize effectively in a high-volume, fast paced support environment

Strong Sense of accountability and ownership of issues

Team player with a proactive mindset and willingness to share knowledge

Fully Bilingual (French / English) as support will be provided to both Quebec and Ontario / British Columbia based employees

Experience :

3+ Years of IT Support experience in a corporate environment, ideally withing a large or global company

Hands-on experience supporting users across multiple locations.

Additional Information

MSC Canada’s Commitment to a fair talent acquisition process :

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

Existing Vacancy : This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.

Great people who workhard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks :

Flexible health and dental benefits coverage (for all permanent full-time roles).

RRSP coverage with the Company matching a portion of employee contribution(for all permanent full-time roles).

Tailored training program opportunities for employee development.

Employee mentorship, leadership, and assistance opportunities.

Employee referral incentive program.

Community Involvement.

Gym facility.

Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.