Representative, Healthcare Inside Sales

Gordon Food Service; Edmonton; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in food service is seeking a dynamic individual to develop sales in the healthcare sector. This hybrid role requires collaboration with sales specialists and the ability to maintain excellent customer service. Ideal candidates will be results-oriented, bilingual in French and English, and possess strong sales development skills. Join a diverse and inclusive workforce where your contributions can make a significant impact.

Qualifications

• Bilingual in French and English.
• Knowledge of product categories in food service sector preferred.
• Experience with CRM systems beneficial.

Responsibilities

• Develop sales opportunities in the healthcare sector.
• Maintain collaboration with sales specialists and provide excellent customer service.
• Analyze business reports and recommend actions.

Skills

Sales development skills

Strong communication skills

Problem-solving ability

Customer service orientation

Team collaboration

Analytical skills

Adaptability

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and wehave an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary:

The person in this position develops sales opportunities and ensures excellent service to their regular customers in the healthcare sector. Works in collaboration with HC sales specialists by being involved in activities promoting sales growth and profitability, within established parameters.

**The successful candidate must reside within a commutable distance to either the Edmonton, AB, Calgary, AB, Winnipeg, MB, or Delta, BC distribution centre. This is a hybrid role with the expectation to be at the Distribution Centre office 4 days a week**

Essential Functions:

• Responsible for obtaining customer orders, while promoting electronic tools, such as Gordon Ordering.

• Maintain close collaboration with specific HC Sales Specialists; analyze business opportunity reports and make appropriate recommendations.

• Develop sales opportunities with existing customers and advise them of the choices available from all product categories; coordinate customer visits by product specialists and/or vendors. Use CRM to follow up on opportunities

• Respond to requests and provide solutions to customer service situations; propose, when required, substitute products, in order to adequately meet the customer's needs.

• Inform customers about promotions, and product specifications, and assist them with GPO compliance. They would discuss changes to account status (delivery and holiday schedules, product availability and prices, recalls, etc.).

• Follow up on credits, B.O., pick-up orders, products on special orders, samples and "just-in-time" as well as for recalls.

• Perform the required follow-ups with all departments (transportation (late-truck), procurement, etc.) in order to ensure excellent customer service and optimize the CEI.

• Work in collaboration with other inside sales colleagues to provide fast and efficient service.

• Participate in the training and activities within the department.

• Assume any other responsibility or related tasks, at the request of the regional sales manager

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Sales development skills, be results-oriented and motivated by the achievement of objectives;

• Knowledge of all product categories, as well as experience in the restaurant and food service sectors are important assets;

• Ability to work with several computer systems;

• Positive attitude, proactive and dynamic, good resistance to pressure;

• Collaborative spirit, focused on teamwork;

• Strong communication skills and innate sense of customer service;

• Good sense of analysis and initiative; ability to solve problems.

• Proficient in spoken and written French and English.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.