Representative, Export Documentation - Front Desk

MSC Mediterranean Shipping Company; Montreal; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible health and dental benefits

RRSP matching

Tailored training programs

Employee mentorship and leadership

Employee referral program

Community involvement

Gym facilities Montreal office

Health & Wellness Program

Job summary

MSC Mediterranean Shipping Company in Montreal is seeking a Representative, Export Documentation - Front Desk to ensure accurate, timely processing of shipping documents and serve as the front desk contact for export, import and foreign-to-foreign activities.

The role supports multiple departments, requires 2 years of customer service experience, bilingual English/French, and proficiency with Microsoft apps and ERP systems; training and a collaborative team environment are offered.

Qualifications

• 2-year experience in a customer service environment.
• Documentation knowledge is an asset.
• Proficient in Microsoft applications.
• Experience operating within ERP or Transportation Management systems.
• Available for a front desk schedule 8:30 a.m. to 5:00 p.m.
• Specialty in Supply Chain or Operations Management is an asset.
• Bilingual written and spoken (French / English) to manage the Front Desk independently.
• Additional languages are an asset.

Responsibilities

• Attend the front desk and assist couriers with the pickup and surrender of documents.
• Ensure all original import Bills of Lading received are accurately recorded in the system in a timely manner to support releasing requirements.
• Scan export Bills of Lading in and out of the system.
• Respond to miscellaneous customer inquiries by email and telephone.
• Process Canada Customs submissions.
• Ensure all documents received at the front desk (Export, Import, and Foreign-to-Foreign) are entered into the appropriate systems in accordance with procedures and that the relevant departments or individuals are notified immediately due to the time-sensitive nature of these documents.
• Maintain accuracy and diligence when filing and releasing Original Bills of Lading.
• Direct customers approaching the front desk to the appropriate support channels.
• Collaborate across departments to ensure MSC-related packages are forwarded to the correct MSC offices across Canada via courier or as directed by Administration.
• Monitor and maintain courier supply inventory to ensure the Front Desk and Printing teams have adequate materials for sending Original Bills of Lading and to prevent supply shortages

Skills

Customer service

Documentation knowledge

Microsoft applications

ERP systems

Front Desk scheduling

Bilingual English/French

Additional languages asset

Tools

ERP systems

Transportation Management systems

Job description

Department Summary

The Corporate Export Documentation Department ensures the accurate, compliant, and timely processing of shipping documentation supporting MSC Canada's export operations. The department manages critical documentation processes, regulatory compliance requirements, document control activities, and customer support functions to facilitate the efficient movement of cargo while maintaining the highest standards of accuracy, security, and service excellence.

Department Summary

The Corporate Export Documentation Department ensures the accurate, compliant, and timely processing of shipping documentation supporting MSC Canada's export operations. The department manages critical documentation processes, regulatory compliance requirements, document control activities, and customer support functions to facilitate the efficient movement of cargo while maintaining the highest standards of accuracy, security, and service excellence.

Position Summary

The Representative, Export Documentation - Front Desk is responsible for ensuring the accurate and timely processing, control, and distribution of shipping documentation while serving as the primary contact for front-desk operations. This role supports Export, Import, and Foreign-to-Foreign activities through document management, customer service, customs-related processing, courier coordination, and compliance with company procedures, contributing to the efficient and secure flow of documentation across the organization.

Level of Responsibility

Works independently on individual tasks under high supervision. No direct responsibility for guiding others.

Key Tasks

• Attend the front desk and assist couriers with the pickup and surrender of documents.
• Ensure all original import Bills of Lading received are accurately recorded in the system in a timely manner to support releasing requirements.
• Scan export Bills of Lading in and out of the system.
• Respond to miscellaneous customer inquiries by email and telephone.
• Process Canada Customs submissions.
• Ensure all documents received at the front desk (Export, Import, and Foreign-to-Foreign) are entered into the appropriate systems in accordance with procedures and that the relevant departments or individuals are notified immediately due to the time-sensitive nature of these documents.
• Maintain accuracy and diligence when filing and releasing Original Bills of Lading.
• Direct customers approaching the front desk to the appropriate support channels.
• Collaborate across departments to ensure MSC-related packages are forwarded to the correct MSC offices across Canada via courier or as directed by Administration.
• Monitor and maintain courier supply inventory to ensure the Front Desk and Printing teams have adequate materials for sending Original Bills of Lading and to prevent supply shortages

Skills / Experience

All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.

• 2-year experience in a customer service environment.
• Documentation knowledge an asset.
• Proficient in Microsoft applications.
• Experience operating within ERP systems or Transportation Management systems and asset.
• Available for structured, Front Desk scheduling framework from 8:30 a.m. to 5:00 p.m.
• Specialty in Supply Chain Management or Operations Management an asset.
• Bilingual written and spoken (French / English) to manage the Front Desk independently.
• Additional languages an asset.

Why Join MSC Canada?

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks:

• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Tailored training program opportunities for employee development.
• Employee mentorship, leadership, and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility Montreal and Toronto offices.
• Health & Wellness Program.

MSC Canada’s Commitment to a fair talent acquisition process:

AI Disclosure

At MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.

Vacancy Clarity

• Existing Vacancy: This position is for an established role that is currently open.

Timely Communication

MSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.