Representative, Customer Service ( 3 Months Contract)

FCT; Vancouver; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative for a dynamic role focused on delivering exceptional service. In this position, you will manage a high volume of inbound inquiries, ensuring clients receive timely and effective support. The company values diversity and inclusivity, providing a collaborative environment where your contributions matter. With comprehensive benefits, hybrid work arrangements, and opportunities for professional growth, this role offers a meaningful career path. If you are passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits

Virtual Healthcare

Employee & Family Assistance Program

Group Retirement Savings Plan

Paid Holidays

Generous Paid Time Off

Paid Volunteer Opportunities

Charitable Donation Matching

Employee Recognition Programs

Stock Purchase Plan

Qualifications

• Minimum one year of customer service experience in a call center environment.
• Exceptional phone manner with strong communications and interpersonal skills.

Responsibilities

• Handle a high volume of inbound calls/requests for service professionally.
• Address issues from lawyers and lenders, ensuring service standards are met.

Skills

Customer Service Experience

Communication Skills

Problem Solving

Detail Oriented

Multi-tasking

Interpersonal Skills

Judgment in Confidentiality

Education

Legal Assistant/Law Clerk Diploma

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Representative, Customer Service (3 Months Contract)

Pay Competitive

Employment type: Full-Time

Job Description

• Req#: R040805

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE’S HOW YOU’LL CONTRIBUTE:

• Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner.
• Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.
• Ensure service standards are being met by processing designated Lender follow-up in accordance with the applicable program.
• Communicate file updates to internal and external partners using internal computer systems.
• Organize rush requests.
• Assist with preparation of document packages and reporting.

HERE’S WHAT YOU’LL BRING:

• Minimum one year of customer service experience in a call center environment.
• Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.
• Exceptional phone manner with strong communications and interpersonal skills.
• Proven ability to problem solve and prioritize issues.
• Detail oriented and proven ability to multi-task in a fast paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).
• Our core hours of operation are 8:00 a.m. - 9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9 p.m.

HERE’S WHAT SETS US APART:

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program.
• Group retirement savings plan with company match.
• Paid holidays and generous paid time off.
• Hybrid work arrangements.
• Paid volunteer opportunities and charitable donation matching.
• Employee recognition programs that include referral incentives.
• Potential for performance-based incentives.
• The opportunity to participate in our stock purchase plan.
• And more!

*As per terms of the employment agreement.

All new hires will be required to be fully vaccinated as a condition of employment; proof of vaccination will be submitted to the company upon hire.

The Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

About the company

Looking for a forward-thinking company you can rely on? From introducing title insurance to Canada to speeding up the appraisal process, FCT (formerly known as First Canadian Title) has been protecting our customers and making them more efficient for over 25 years.