Representative - Customer Service

Wesco; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

Wesco is seeking a Customer Service Representative to enhance their customer support team. This role requires responding to inquiries, resolving issues, and analyzing service needs, making it crucial for customer satisfaction. With a commitment to a respectful workplace and comprehensive benefits, it is an opportunity to thrive in a leading distribution company.

Benefits

Paid time off

Medical, dental, and vision insurance

Retirement savings plans

Participation in a bonus plan

Qualifications

• 2-4 years of relevant experience in customer service or related field.
• Solid interpersonal skills for diverse environments.
• Ability to work well under pressure and handle sensitive interactions.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Resolve routine and complex customer issues.
• Provide support for account inquiries and complaints.

Skills

Interpersonal skills

Communication

Attention to detail

Problem-solving

Education

High School Degree or Equivalent

Tools

MS Word

Excel

Email

Job description

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This range is provided by Wesco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

21.21 / hr - $26.51 / hr

Job Description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and / or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical / dental / vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE : WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only : Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

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Wholesale

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