Representative - Customer Service

WESCO Distribution; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading distribution company in Calgary is seeking a Representative - Customer Service. In this role, you will handle customer inquiries via phone, e-mail, and in-person, resolving routine and complex issues. You should have a High School Degree or equivalent, ideally a College Diploma, and 2-4 years of relevant experience. Strong communication skills, attention to detail, and the ability to work under pressure are essential. This position offers a dynamic working environment where customer satisfaction is the priority.

Qualifications

• High School Degree or Equivalent required.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow working effectively in diverse environments.

Responsibilities

• Support customer base by answering questions and handling complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as a liaison between departments.

Skills

Interpersonal skills

Verbal and written communication

Attention to detail

Ability to work under pressure

Education

High School Degree or Equivalent

College Diploma preferred

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• College Diploma preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail