Representative, Commercial Agreement Administration

Greater Toronto Airports Authority; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading airport authority in Toronto is seeking a Representative for Commercial Agreement Administration. This role involves managing commercial agreements, fostering tenant relationships, and ensuring compliance. Candidates should have a relevant degree and at least 3 years of experience in property management or lease administration. Strong analytical and organizational skills essential. Competitive compensation and benefits are offered.

Benefits

Comprehensive group health benefits

Retirement planning

Education and training

Paid leave

Qualifications

• Minimum of 3 years of property management or lease administration experience.
• Valid Ontario ‘G’ class Driver’s license is required.
• Ability to obtain and retain a Transportation Security Clearance.

Responsibilities

• Manage commercial agreements from end-to-end.
• Foster strong working relationships with tenants/operators.
• Prepare and analyze monthly reports on rent adjustments.

Skills

Knowledge of airport operations

Strong analytical skills

Proficiency with MS Office

Strong organizational skills

Customer service skills

Education

Post-secondary degree in business or related field

Tools

Propworks

Yardi

Job description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care, and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe, and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance program (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position :

Reporting to the Associate Director, Real Estate Development and Leasing, this role acts as the primary tactical interface between the GTAA and its on- and off-airport tenants. Responsibilities include developing strong relationships, addressing commercial agreement inquiries, coordinating financial matters, and providing assistance with internal processes. This position manages commercial agreements, ensures billing accuracy in the Lease Management System, implements rent increases, prepares detailed reports, and administers licensing and business interest applications. It also maintains the Enterprise Smart Maps (ESM) database with accurate leasable space inventory and tenant contact information, while ensuring tenant compliance through monitoring programs, inspections, and proactive issue resolution.

As a Representative, Commercial Agreement Administration, you will :

• Serve as the primary tactical interface between the GTAA and all on- and off-airport tenants/operators, fostering strong working relationships.
• Manage commercial agreements from end-to-end, ensuring accurate billing, rate implementation, and data management within the Lease Management System (e.g., Propworks, Yardi).
• Act as the principal liaison with Finance regarding tenant revenue streams, accounts receivable, and billing, resolving financial inquiries efficiently.
• Administer processes including the License to Operate and Business Interest Applications, serving as the first point of contact for potential customers.
• Maintain the Enterprise Smart Maps (ESM) database, ensuring accurate and current inventory of leasable space and attributes.
• Lead tenant compliance monitoring programs, coordinating inspections, reviews, and audits to ensure adherence to agreement terms.
• Identify and resolve tenant non-compliance issues, implementing effective corrective actions.
• Collaborate with internal departments and Business Units on operational issues and strategic development.
• Monitor and track key agreement elements such as leasehold improvements, capital investments, rent deferrals, and incentives.
• Prepare and analyze monthly reports on rent adjustments, expiry dates, and revenue accruals.
• Prepare and deliver tenant communications, including notifications, memos, and operational updates.

This unionized position is classified at the Band 6 level, with an hourly wage of $, based on a 37.5-hour work week.

This is the role for you, if you have :

• Post-secondary degree, preferably in business, economics, commercial property management, or related field.
• Minimum of 3 years of property management, lease administration, or lease compliance experience in retail property or real estate industries.
• Valid Ontario ‘G’ class Driver’s license.
• Ability to obtain and retain a Transportation Security Clearance.

Knowledge and skills you bring, that set you up for success :

• Knowledge of airport operations and their relation to property management and rentals.
• Knowledge of functions within property management and industry practices related to commercial agreements, such as taxation, security deposits, insurance, maintenance, and rental rates.
• Strong analytical skills, including financial, operational, and statistical analysis, considering legal, business, and monetary implications.
• Proficiency with MS Office and property management software (e.g., Propworks, Yardi).
• Strong organizational skills with attention to detail and prioritization abilities.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Excellent oral and written communication skills.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable, and inclusive workplace where everyone can thrive.