Représentant Service Client / Centre Résolution

Intact Financial Corporation; Laval (administrative region); Hybrid; CAD 44,000 - 53,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work model

Job summary

Intact Financial Corporation is seeking a Customer Service Representative I to join our team. The role focuses on delivering exceptional customer service via phone, guiding clients through digital tools, and supporting policy-related inquiries in a bilingual environment.

The position requires at least 6 months of experience, strong computer skills, and the ability to work in both French and English. We offer a hybrid work model, flexible arrangements, and a competitive benefit plan in Canada.

Qualifications

• At least 6 months of experience.
• Bilingual (French and English) required.
• Experience in a call centre is an asset.
• Autonomy, dynamism and strong communication skills.
• Good computer skills – Microsoft Office and other applications.

Responsibilities

• Answer incoming phone calls by delivering unparalleled customer service.
• Respond to customer questions and manage related to each client’s account.
• Promote self-service by guiding customers through available online tools or mobile app.
• Send documents or copies of policies to clients.
• Address various customer needs such as re-enrollment after cancellation and problem resolution.

Skills

Customer service

Bilingual French-English

Communication

Autonomy

Dynamism

Microsoft Office

Call centre experience (asset)

Tools

Apple/Android devices

Microsoft Office Suite

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model. Possibility to purchase up to 5 extra days off per year. Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more. Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life). Salary range (but not limited to): 43,600 - 53,200. Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%. As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Customer Service Representative I to join our growing team!

What you’ll do here

• Answer incoming phone calls by demonstrating unparalleled customer service.
• Respond to customer questions and adjust related to their customer’s account.
• Promote self-service by helping and guiding customers through the various tools available online or on their mobile application.
• Send documents or copies of policies to clients.
• Respond to the various customer needs related such as answering general questions, proceeding with re-enrollment after a cancellation and solving problems encountered by customers.

What you bring to the table

• At least 6 months of experience
• Demonstrated skills with computer systems and applications (Apple, Androids)
• Experience in a call centre environment (asset)
• Autonomy, dynamism and strong communication skills
• Good computer skills - Microsoft Office Suite and others
• Bilingual (French and English)
• Requires answering calls and providing service to an English-speaking clientele on a regular basis
• No Canadian work experience required however must be eligible to work in Canada

Ce poste jouera un rôle essential au sein de notre équipe. This position will fill an essential role in our team.

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.