Représentant Service Client / Centre Résolution

Intact FC; Laval (administrative region); Hybrid; CAD 44,000 - 53,000; Full time

Benefits offered by this job

Hybrid work model

Up to 5 extra days off per year

Telemedicine

Wellness account

Share plan

Job summary

Intact FC is seeking a Customer Service Representative I to join our Laval team. You will handle incoming calls, respond to account questions, and guide customers to self-service options through online tools and the mobile app.

The role requires bilingual French and English communication, autonomy, and strong computer skills. A hybrid work model and competitive benefits are offered in Canada.

Qualifications

• At least 6 months of experience in a customer-facing role.
• Call centre experience is an asset.
• Bilingual French and English required for regular English-speaking and French-speaking service.

Responsibilities

• Answer incoming phone calls with exceptional customer service.
• Respond to customer questions and account-related inquiries.
• Promote self-service via online tools or mobile app.
• Provide documents or copies of policies to clients.
• Address various customer needs and re-enroll after cancellations.

Skills

Customer service

Communication skills

Autonomy

Dynamic

Good computer skills

Bilingual (French & English)

Phone/Call centre experience

Tools

Apple devices

Android devices

Microsoft Office

Job description

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

About the role

We are looking for a Customer Service Representative I to join our growing team!

What you’ll do here:

• Answer incoming phone calls by demonstrating unparalleled customer service.
• Respond to customer questions and adjust related to their customer’s account.
• Promote self-service by helping and guiding customers through the various tools available online or on their mobile application.
• Send documents or copies of policies to clients.
• Respond to the various customer needs related such as answering general questions, proceeding with re-enrollment after a cancellation and solving problems encountered by customers.

What you bring to the table:

• At least 6 months of experience
• Demonstrated skills with computer systems and applications (Apple, Androids)
• Experience in a call centre environment (asset)
• Autonomy, dynamism and strong communication skills
• Good computer skills - Microsoft Office Suite and others
• [Bilingual (French and English)] - Requires answering calls and providing service to an English-speaking clientele on a regular basis.

basis.

• No Canadian work experience required however must be eligible to work in Canada.

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

_ We are an equal opportunity employer _

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.