Représentant, Service à la clientèle [base horaire]

CIBC; Winkler; On-site; CAD 65,000 - 90,000; Full time

Job summary

Southern Health-Santé Sud in Manitoba seeks a Clinical Change Coordinator to partner with the Clinical Change Lead on implementing health services improvement projects across the region, engaging with all relevant stakeholders to ensure patient-centered care.

The incumbent exercises initiative and independent judgment, prioritizes work, and aligns activities with the organization’s mission and regional plans. Travel to regional facilities is expected.

Qualifications

• Demonstrated ability to develop and maintain positive working relationships with stakeholders.
• Attention to detail and accuracy in work.
• Strong time management and prioritization skills.
• Ability to manage conflicts and unite stakeholders toward a common goal.
• Demonstrated leadership capabilities across teams.
• Respect for culturally diverse populations; bilingual positions require English/French proficiency.
• Ability to maintain confidentiality in paper and electronic formats.

Responsibilities

• Lead/assist with implementation of health services improvement projects engaging stakeholders.
• Coordinate planning and integration of patient-centered health services aligned with Manitoba’s plan.
• Operate with initiative and sound judgment to set work priorities and actions.

Skills

Stakeholder relations

Attention to detail

Time management

Conflict resolution

Leadership

Cultural diversity sensitivity

Bilingual (English/French) proficiency

Education

Post secondary degree in Health Sciences or Health Administration

Postgraduate degree (asset)

Certificate in quality management or patient safety (asset)

Job description

Position Overview

Working with the Clinical Change Lead, the Clinical Change Coordinator leads/assists with implementation of health services improvement projects engaging with all relevant stakeholders in the process. The incumbent enables health-care system alignment by leading the coordinated planning and integration of patient-centered health services to ensure consistent high-quality patient care as defined by Manitoba’s Clinical and Preventive Services Plan.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

Experience

• 2 years of progressive experience involving health services leadership is an asset.
• 7 years of experience providing health services to urban, rural and/or remote populations across one or more areas of clinical health care.
• Experience leading and coordinating systemic improvements with health services.
• Experience in change management and project management.

Education (Degree/Diploma/Certificate)

• Post secondary degree in a field such as Health Sciences or Health Administration from an accredited education institute.
• A postgraduate degree is an asset.
• Certificate in quality management and/or patient safety from an accredited institution or equivalent is an asset.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated ability to develop and maintain positive working relationships with a variety of internal and external stakeholders.
• Demonstrated attention to detail and accuracy.
• Time management skills and ability to effectively prioritize competing demands.
• Demonstrated ability to deal with conflict and unite stakeholders to a common goal.
• Demonstrated comprehensive leadership capabilities.
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required.
• Proficiency of both official languages is essential for target and designated bilingual positions.
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums.
• Good work and attendance record.
• Requires a valid Class 5 driver’s license, an all-purpose insured vehicle and liability insurance of at least $1,000,000.

Physical Requirements

• Demonstrated ability to meet the physical and mental demands of the job.
• No hazardous or significantly unpleasant conditions.
• May work occasionally evenings and weekends as necessary.
• Will be required to travel to other regional facilities as the position duties may require.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process. Southern Health-Santé Sud, in partnership with the Indigenous community, is committed to increasing the representation of Indigenous people within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application. Completes and maintains Satisfactory Criminal Record Check, Vulnerable Sector Search, Adult Abuse Registry Check and Child Abuse Registry Check. The successful candidate will be responsible for any service charges incurred. Please include three work-related references with your job application from persons who are not related to you but have direct knowledge of your current and past work performance. Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in designated program/service areas serving French-speaking communities within Southern Health-Santé Sud. If no candidates satisfy the bilingual qualification, candidates meeting all other qualifications may be considered for this position. Please be advised that job competitions for union represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file may be provided to the grievor’s representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.