Représentant.e senior, Solutions numériques en ligne

Fairstone Bank; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Fairstone Bank seeks a Senior Representative for Digital Online Solutions to manage social media communication and enhance customer relationships. The role offers a competitive salary and various benefits, fostering a supportive culture. Ideal candidates are bilingual, with prior customer service experience and a strong understanding of social media platforms.

Benefits

Minimum 15 days vacation

Additional wellness days

Adjustable comprehensive benefits package

Pension contribution matching

Paid online courses and skill development

Employee discount programs

Supportive workplace culture

Qualifications

• 2 years of customer service experience.
• Technologically savvy with strong social media skills.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Oversee customer correspondence and resolve inquiries via social media.
• Moderate user-generated content and manage company reputation.
• Monitor analytics of social media strategies and provide updates.

Skills

Bilingual (English and French)

Effective written communication

Strong familiarity with social media platforms

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Hootsuite

Job description

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. We are committed to helping Canadians find the right solutions with a variety of products and services.

Join Fairstone Financial as a Senior Representative, Digital Online Solutions

Reporting to the Senior Manager, Improvement of Operational Processes, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.

Because we care about our employees, we offer a variety of benefits such as:

• Time Off: Minimum 15 days vacation, additional wellness days, plus statutory holidays.
• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Comprehensive Benefits Package: Adjustable to your needs, including virtual healthcare access.
• Pension Contribution: Fairstone automatically matches a percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: Numerous discounts at various retailers.
• Professional Development: Paid online courses (Fairstone Academy) and skill development opportunities.
• Supportive Culture: Join a collaborative environment where your contributions are valued.

Job Responsibilities:

• Oversee customer correspondence and resolve inquiries through social media platforms in a timely manner.
• Moderate user-generated content and messages based on company policies.
• Build meaningful connections and encourage community engagement through dialogue and messaging.
• Collaborate with other departments to manage company reputation.
• Monitor analytics and effectiveness of social media strategies, providing regular updates.

Qualifications:

• High School Diploma or GED or equivalent experience.
• 2 years of customer service experience.
• Bilingual required to communicate with clients across Canada.
• Effective written and spoken communication skills.
• Ability to multi-task with attention to detail.
• Strong familiarity with social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.).
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint.
• Knowledge of Hootsuite is an asset.
• Technological savviness is essential.
• Strong awareness of company privacy policies.
• Willingness to work flexible hours, including evenings and weekends.

Flexible hours:

Full-time hybrid work mode, 37.5 hours/week. Monday to Friday, 8:00 a.m. to 11:00 p.m., Saturday and Sunday, 9:00 a.m. to 9:00 p.m.

We are proud to be:

Montreal's Top Employers 2025 by Canada’s Top 100 Employers!