Représentant (e) du service à la clientèle / Representative Client Service

ADP; Dartmouth; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Best-in-class benefits

Ongoing training and development

Company-paid time off for volunteering

Job summary

ADP in Dartmouth, Nova Scotia is seeking a Client Services Representative within Small Business Solutions. The role involves solving client issues and providing exceptional support for ADP’s products aimed at businesses with 1 to 49 employees.

Candidates should have at least one year of customer service experience and a bachelor’s degree, along with fluency in both French and English. The company offers a supportive culture and best‑in‑class benefits from Day 1.

Qualifications

• Minimum of 1 year in a customer service environment.
• Bachelor’s degree or its equivalent in post‑secondary education.
• A strong focus on client satisfaction.

Responsibilities

• Serve as a client’s go‑to person and trusted advisor.
• Support clients with ADP’s payroll module.
• Use expertise to deliver exceptional support.

Skills

Customer service experience

Fluency in French

Analytical skills

Communication skills

Education

Bachelor’s degree or equivalent

Job description

Job Title

Client Services Representative – Small Business Solutions

Overview

As a Client Services Representative within Small Business Solutions at ADP, you will use our top‑ranked training programs and world‑class service guidelines to solve clients’ challenges and fuel their business success. You will work with clients who have 1 to 49 employees.

Responsibilities

• Serve as a client’s go‑to person and trusted advisor.
• Support clients with the payroll module of ADP’s HCM software, ADP WorkforceNow On the GO and/or TeamPay.
• Use broad expertise to deliver exceptional support to ADP’s clients.
• Work to resolve issues and identify and provide solutions through root‑cause analysis, effective communication, and analytical skills.
• Build relationships with clients and leverage your deep understanding of ADP’s products and services to provide solutions and answer questions.
• Provide recommendations to ADP leadership around potential best practices, product and support process enhancements based on client input or experience.
• Continually upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity with statutory laws or legislative rulings that impact clients.

Requirements

• Minimum of 1 year in a customer service environment.
• Bachelor’s degree or its equivalent in post‑secondary education and experience (preferably in business and/or human resources management).
• A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with system experience.
• Fluency in French and English.

Preferred Qualifications

• Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration and client systems.
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas.
• Basic understanding of payroll processing workflow from input to delivery of the payroll; payroll compliance practitioner certification an asset.
• Active listening skills and high‑impact oral and written communication skills.
• Initiative to seek answers, solutions, and positive outcomes for both the client and ADP.
• Demonstrated organizational skills, ability to multi‑task, set priorities, and follow up in a timely manner.
• The ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness.
• Quebec candidates: ADP Canada operates across Canada and in multiple international markets.

Additional Requirements

• Proficiency in French (spoken and written) is required.
• Requirements also involve duties that require regular use of English, in addition to French:
• Regular communication with clients, suppliers, partners, or stakeholders located outside Quebec.
• Collaboration with internal teams or functions based outside Quebec where English is the primary language of communication.
• Participation in meetings, presentations and discussions conducted in English with national or global stakeholders.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging.
• Grow your career in an agile, dynamic environment with ample opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Best‑in‑class benefits from Day 1, supporting your health and well‑being.
• Focus on your mental health and well‑being; a supportive environment.
• Join a company committed to giving back and generating a lasting, positive impact in communities.
• Company‑paid time off for volunteering for causes you care about.

EEO Statement

ADP is an equal‑opportunity employer. We are committed to an inclusive, diverse and equitable workplace, and we provide equal employment opportunities without regard to any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit.