Représentant(e) bilingue de la réussite client - Bilingual Account Success Representative

WM; Montreal; On-site; CAD 80,000 - 95,000; Full time

Job summary

A leading waste management company in Montreal is seeking an Account Success Representative to foster customer relationships and ensure successful onboarding. The ideal candidate must be bilingual in French and English with a bachelor's degree or equivalent experience in customer service. This full-time role offers a competitive benefits package including medical, dental, and paid vacation.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Paid Vacation

Holidays

Personal Days

Stock Purchase Plan

Company match on RRSP

Qualifications

• Two years of experience in customer service.
• Bilingual speaking required for frequent interactions.

Responsibilities

• Conduct onboarding meetings with new customers.
• Review and verify customer setup information.
• Contact customers to confirm delivery and service satisfaction.

Skills

Bilingual (French and English)

Customer service experience

Communication skills

Education

Bachelor's Degree or High School Diploma with 4 years experience

Job description

I. Job Summary

The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Conduct Sales Rep to OBC customer transition meeting to handle onboarding process
• Review and verify all customer setup information is accurate
• Contact customer prior to delivery to confirm delivery date
• Verify in MAS container has been delivered and review routing to confirm service day
• Contact customer to confirm receipt of container and review scheduled service day
• Follow up with customer after first service to confirm satisfaction
• Contact customer to review invoice, ensure service levels are correct, review contamination charges, etc.
• Conduct OBC to account manager customer transition meeting to handle future needs and concerns

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) with four (4) years of relevant work experience.
• Experience: Two (2) years of experience in customer service (in addition to education requirement).

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

• Bilingual (French and English) - For Quebec Applicants: We require a bilingual speaking representative because this role requires frequent interactions and communications with employees, customers and others outside of Quebec.

VI. Work Environment

Normal setting for this job is an office setting.

Must be available to work standard business hours, as well as non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after-hours calls with the offshore team.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. Additionally, a Stock Purchase Plan, Company match on RRSP, and more! Employees also receive Paid Vacation, Holidays, and Personal Days. Benefits may vary by site.

If this sounds like the opportunity you’ve been looking for, please click "Apply."

Seniority level

Entry level

Employment type

Full-time

Job function

Marketing and Sales

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