Représentant du support à distance bilingue - 24 $ / heure

Teladoc Health; Greater Sudbury; Remote; CAD 30,000 - 60,000; Part time

Job summary

A healthcare services provider is seeking a Tier 1 Patient and Member Support Representative. This role focuses on providing exceptional customer service in a call center, handling various inquiries, and resolving issues efficiently. Candidates should possess outstanding telephonic communication skills, organizational abilities, and a strong empathetic approach. Bilingual proficiency in English and French is essential for engaging effectively with a diverse member base.

Benefits

Earn $24 CAD per hour

Flexible work schedule

Gain experience in healthcare and tech

Qualifications

• Exceptional empathy to engage with members and patients.
• Excellent organizational skills for managing multiple priorities.
• Ability to adapt quickly to new processes in a fast-paced environment.
• Bi-lingual proficiency in English and French.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Resolve issues and provide information about services.
• Ensure high customer satisfaction in crisis situations.

Skills

Empathy

Organizational skills

Adaptability

Bilingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The role requires the versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities are essential, enabling clear and articulate explanation of complex concepts to a diverse member base.

Superior problem-solving capabilities and organizational skills are necessary to address challenges effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, with the option to work more hours if desired.²
• Flexible work schedule, including:

Monday to Friday: 5:00AM - 9:00AM EST

Thursday and Friday: 8:00PM - 12:00AM EST

Saturday and Sunday: 5:00AM - 10:30AM EST

Gain in-demand experience in healthcare and tech, building your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis management.

Requirements

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Excellent organizational skills, adept at managing multiple priorities in a high-paced environment.
• Ability to adapt quickly to new processes and thrive in a fast-paced setting.
• Bi-lingual proficiency in English and French is required.